Oneworld Classic Flight Reward Discussion - The Definitive Thread

[levelnine]

The route is: PER - BCN / FLL (or MIA if necessary) - SCL / SCL - PER.

What airlines/routes are you planning to fly for PER-BCN and SCL-PER? There is very limited award availability from Australia to Europe and South America (and vice versa) at the moment.

 

[gfraser]

How many lies can you be told re ticketing?

 

[Mr H]

How many lies can you be told re ticketing?

seven

1. It has already been ticketed
2. It is in the queue
3. It will be ticketed within 24 to 48 hours
4. I can't call the ticketing team
5. I have flagged your booking as urgent
6. You will not lose your booking
7. I will call you back

 

[EestiTiger]

seven

1. It has already been ticketed
2. It is in the queue
3. It will be ticketed within 24 to 48 hours
4. I can't call the ticketing team
5. I have flagged your booking as urgent
6. You will not lose your booking
7. I will call you back

8. You can't add more flights once it is ticketed is a new one I have heard a couple times!

 

[Captain Halliday]

8. You can't add more flights once it is ticketed is a new one I have heard a couple times!

This could become a very long list. Worthy of its own thread perhaps.

 

[There'sOnlyOneJimmy]

8. You can't add more flights once it is ticketed is a new one I have heard a couple times!

9. You can’t have 2 Transfers and 1 Stop in the same city/airport
10. That airline isn’t included in the OneWorld group (eg Air Nostrum)

 

[Guvner]

11. It doesn't matter if you don't have a ticket number. As long as you have a booking reference you'll be fine.

 

[adenda]

Been trying for several days to move a single flight in our OWA itinerary one hour later to meet Minimum Connection TIme requirements (don't know how it was accepted to start with) and the agents (Fiji) are telling me it they're getting an error and it can't be done. The error is apparently "Too many segments".
This makes no sense because I'm just trying to replace an existing flight with a later one - same route, same day, same airline, seats available - just 1 hour later. And for what it's worth our itinerary comprises 10 sectors out of an allowable 16.

Anyone know what is going on here?

(I've also been asking the agents at the start of each the call if they can call Ticketing and get any change re-ticketed straight away and all are refusing quoting anything from 24 to 72(!) hours as ticketing turnaround time. As we have a QR flight in our booking there's no way I'm going to risk waiting. I've previously had a Fiji agent make the call while I've waited so I know it can happen)

 

[Guvner]

I'd rather risk a MCT breach than having an OWA fiddled with by inexperienced agents, especially where a QR flight is involved.

 

[gfraser]

(I've also been asking the agents at the start of each the call if they can call Ticketing and get any change re-ticketed straight away and all are refusing quoting anything from 24 to 72(!) hours as ticketing turnaround time. As we have a QR flight in our booking there's no way I'm going to risk waiting. I've previously had a Fiji agent make the call while I've waited so I know it can happen)

I have had a SA agent issue my OWA ticket in 1 hour this morning.
After many phone calls I have determined that When you get Fiji you are wasting your time.

 

[adenda]

I have had a SA agent issue my OWA ticket in 1 hour this morning.
After many phone calls I have determined that When you get Fiji you are wasting your time.

Have to agree - although as mentioned I did once get an Fiji agent who knew what they were doing, understood the ticketing issue and contacted Ticketing whilst I was on hold and had it done within about 20 minutes.

Was yours an initial ticketing or reticketing? Were you on the call while it was done?

I'd rather risk a MCT breach than having an OWA fiddled with by inexperienced agents, especially where a QR flight is involved.

Starting to think that way. But I'll persist - maybe I'll get a HBA agent.

We've currently got 1h5m where MCT is 1h30m. Others on this forum have suggested it will be a problem given we're transferring from international to domestic (in Madrid)

 

[Guvner]

Starting to think that way. But I'll persist - maybe I'll get a HBA agent.

We've currently got 1h5m where MCT is 1h30m. Others on this forum have suggested it will be a problem given we're transferring from international to domestic (in Madrid)

Same carrier?

 

[adenda]

Same carrier?

Yes - Iberia

 

[Mr H]

But I'll persist - maybe I'll get a HBA agent.

We've currently got 1h5m where MCT is 1h30m. Others on this forum have suggested it will be a problem given we're transferring from international to domestic (in Madrid)

You will not get a Hobart agent if you are QF Bronze. The bit where you have to enter your FF number will route you elsewhere.

The worst that can happen if you miss your connection is you miss your next flight and/or your luggage misses the flight. Given that you are moving onto a domestic flight, that looks like it might not cause too much pain. You'd just move onto the next flight or your luggage would get forwarded on to your hotel. If you get an incompetent agent trying to edit the booking, you risk losing whole sectors that will not come back.

 

[gfraser]

Was yours an initial ticketing or reticketing? Were you on the call while it was done?

it was a reticketing ( 4 Fiji CSA messed up ) and it was done while I was on hold - 1 h 30 m

 

[Guvner]

You will not get a Hobart agent if you are QF Bronze. The bit where you have to enter your FF number will route you elsewhere.

The worst that can happen if you miss your connection is you miss your next flight and/or your luggage misses the flight. Given that you are moving onto a domestic flight, that looks like it might not cause too much pain. You'd just move onto the next flight or your luggage would get forwarded on to your hotel. If you get an incompetent agent trying to edit the booking, you risk losing whole sectors that will not come back.

100% agree. (especially on Friday 13th).

I've been through the QR award re-ticketing fiasco. Never again.

 

[adenda]

You will not get a Hobart agent if you are QF Bronze. The bit where you have to enter your FF number will route you elsewhere.

The worst that can happen if you miss your connection is you miss your next flight and/or your luggage misses the flight. Given that you are moving onto a domestic flight, that looks like it might not cause too much pain. You'd just move onto the next flight or your luggage would get forwarded on to your hotel. If you get an incompetent agent trying to edit the booking, you risk losing whole sectors that will not come back.

I think it might be worse than that - wouldn’t the remaining itinerary be cancelled due to no- show?

 

[BWKopite]

Excellent advice. I called back a couple of times and managed to get someone competent in Cape Town.
After a couple calls back, i got 7/9 flights in U and 2/9 flights in J (including all connections), and paid a total of 636000 points, and $3590 in taxes for 2 people.
Absolutely buzzing with this result. I looked up how much it would have been without points and it was quoting me $44000!!

Only thing to work out how to do now is book my seats for the non-qantas flights.
Thanks everyone for your help!

Update to this.

So I checked my Qantas app yesterday for the first time in a couple months, and turns out some of my flight have been 'cancelled'. No update to itinery was sent to me, so I have no idea when this happend.
After talking to a few different agents, it turns out one of the flights was cancelled, and the other flights were sold to people willing to pay money.
I already had my tickets for these flights, and have already booked accomadation and trips in each of the places.

The qantas reps only answer for this was basically, pay, or get stuffed.
Im at a loss as to how they can do this to people, this trip has been booked for months, and with no word, refund, or offer to re-book, just cancelled it on me.

 

[Jacques Vert]

Update to this.

So I checked my Qantas app yesterday for the first time in a couple months, and turns out some of my flight have been 'cancelled'. No update to itinery was sent to me, so I have no idea when this happend.
After talking to a few different agents, it turns out one of the flights was cancelled, and the other flights were sold to people willing to pay money.
I already had my tickets for these flights, and have already booked accomadation and trips in each of the places.

The qantas reps only answer for this was basically, pay, or get stuffed.
Im at a loss as to how they can do this to people, this trip has been booked for months, and with no word, refund, or offer to re-book, just cancelled it on me.

Find a relative or friend who is WP and get them to call on your behalf, and keep calling until you get through to HBA; otherwise you are wasting your time.

 

[BWKopite]

Find a relative or friend who is WP and get them to call on your behalf, and keep calling until you get through to HBA; otherwise you are wasting your time.

Thanks for your reply, can you just elaborate on what WP or HBA mean?

Thanks