SimonR32
Junior Member
- Joined
- Aug 9, 2022
- Posts
- 42
Interesting!The bit about not being able to add a flight because a OWA had already been ticketed is obviously rubbish, but there is some truth about your second comment. For around 9 - 12 months QF has been blocking pax with a OWA from adding or changing reward seats on most domestic flights on QF metal. The reward seats which can be seen online are readily bookable as a standard classic reward redemption, but not as part of a call centre modification of a OWA booking. The exception to this is if you book the domestic QF flights you want online before the system recognises it as a OWA booking.
To add even more flavour to the mix, I originally had a SYD-PER booked on the Friday, only to need to change it to Thursday, first operator had no idea so hung up and called again. The Second operator couldn't find any flights SYD-PER on the Thursday, although plenty were showing up online (via Brisbane), but then all of a sudden managed to find one (not the one I wanted but will give me some time in Sydney) later in the day. I even at one stage dummy booked the classic reward flights I wanted and gave them the booking number but they couldn't see them on their system. No idea why they could find the flights I wanted that were showing up on the same day in the same system but not the others.
Such a maze of anomalies and misunderstanding by call centre operators, I've given up as it was for a work trip and it's not that important or worth the risk of them stuffing up the rest of the booking. I've got 22 business class flights booked with points in the next 6 months so a few stints in economy won't be the end of the world.