I have a theory about why this is happening.
I have been following Nick Rohrlach, the Velocity CEO, on LinkedIn.
I noticed about a month ago - coinciding with the last scheduled downtime of the Velocity site and app - that he reacted on LinkedIn to a post by Michael Sutton, who is the Head of Loyalty Solutions at Amadeus. This was the (publicly available) post:
I’m delighted to share this photo of us celebrating in Brisbane following the successful cutover of Velocity Frequent Flyer to the next generation Amadeus Loyalty Management.
A smoothly executed finish to a marathon project. Kudos to all involved in this successful journey; from the Velocity and Virgin Australia teams to my Amadeus colleagues in Sydney, Istanbul, Nice and beyond.
And finally, I’d like to share my utmost respect and admiration for the phenomenal job done by Aimee Gray across the entire project. This literally would not have happened without you!
My theory is that the new system can't cope with the Status Credits from Flybuys. The November points would be the first ones due since the upgrade.
Since this last upgrade, I also lost status credits and eligible sectors which were manually credited to me by the Velocity team following a dispute over some Air Canada status credits which never appeared even after many months of chasing. I have contacted Velocity about this a few weeks ago but they're yet to get back to me.