I did not get a call back at all - I know, can you believe it?
7am call to “1300 659 116” which has a message saying thanks for calling about a flight change
Rings straight away answered in under 2 mins
CPT agent - Chuma
I tell her I’m calling about a Japan airlines schedule change
She begins “we emailed cathay on 4 June” … great start
I explain my prior conversations with Penelope and Yusrah as she claims to have no notes re JL flight at all. She does not get cc’d on other’s emails so cannot access them
She cannot call P or Y so she’s emailed them and I wait on hold aprox 15 mins to see if they are around (
) and she also tries her manager
She says Y replied to her email - the OW team have not responded to the request for new flights. It usually takes 24-48 hours. I’ve explained it’s now 6 business days since it was sent on Friday 24 June. She claims they are very busy etc with so many airlines (thanks I am sure you have knowledge of how busy an external team is and yet you tell me it’s usually 24-48 hours)
She asks if I want her supervisor to send another request. I figure they may as well.
Says I cannot be transferred to HBA. I’d have to ring up and try my luck