Re: the greeting thing..
I find the Au-based CSMs are more tuned into the status vibe and always say hello
The UK-based crews are less inclined to do it. I ascribe it to fact that Europeans don’t really bother with the frequent flyer loyalty thing so much.
After all, unless you live in London, you can’t get anywhere on BA so you’re flying minor airlines much of the time
I’d agree with your observations about both the LHR lounge and the LHR crew.Interesting that you say this as the best / most professional crew I had on the entire trip was my return LHR>DRW flight crewed by UK based crew. Worst was then the DRW>SYD leg as it felt a very junior crew that wanted to make as much noise as possible which is frustrating when it's a 3.5hr flight and you want to get some sleep before landing in SYD at 5am.
Also, very attentive / good service in the LHR lounge. As soon as I showed my boarding pass at the desk, was asked whether I wanted to dine / drink / shower and then was escorted by that staff member to a reserved section.
including fantastic CSM who gave a personal greeting (seemingly to P1 and WP pax)
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@Fergo747 thanks for the comments, especially about the LHR lounge. Myself and Mrs 340 are on QF2 in July (oh yay i cannot wait) and of course my immediate action at LHR T3 is to go to CX F. But if the staff at QF is good then I may be tempted. I may also be tempted by CX only operating one flight a day from LHR but that is another story.
Not a problem. Re the CX lounge - unless you plan on getting there nice and early, the CX lounge closes at 17:30. Given the 21:05 departure time of QF2 and the fact that I was coming straight from the office, I was well and truly after this time
It always amazes me how slow QF cabin crews are for international service. BA manage a bar run in Y less than 20 minutes after seatbelt sign is off.In terms of other recent experiences - was in the US last week for work flying into / out of DFW. Flight over the crew were exceptional and felt very looked after. Less so on the return, however was the only person offered a drink pre supper being served.
It always amazes me how slow QF cabin crews are for international service. BA manage a bar run in Y less than 20 minutes after seatbelt sign is off.
Even when using the call button in J to ask for a drink after departure it can take forever.
I flew LAX-BNE last month with QF and the CSM told me I was the only P1 in the cabin and that they would do everything to make my flight more enjoyable....they didn't even manage to give me my choice of meal! They were apologetic, but how disorganised can they be.
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Don't forget your original routing credits!Hmm wonder if a new thread should be started as "QANTAS VIP Team Experienes"?
Anyway I had a good one yesterday that can only link to being P1 and QF being very proactive. Indeed I do not remember this happening for quite a few years (last time QF Premium were in BNE iirc).
Anyway so I was booked (in J) CNS-SYD-MEL - because A330 J and why go direct when you can connect etc...
well morning of I, as is mny want, was looking at the inbound flight from SYD and saw it was taking a delay of around an hour or so to depart . While I'd factored in a reasonable connection for SYD-MEL of an hour (and when originally booked, it was also an A330, so I presumed it was the same metal flight, so that should work fine - it of course got nuked and moved to another service 30min later, but I kept the booking as was anyway).. Anyway with the delay into CNS, and even allowing for a generous ground time in CNS of an hour scheduled it definitely looked like the departure would slip and thus put my MEL-SYD into some jeopardy potentially.. and we all know how crazy SYD can be during peak time.
So I looked at EF and CNS-MEL's in 737's were showing 0 in J and I was just pondering a BNE connection as one possible option when the phone rang and it was QF. He mentioned that SYD was "a bit of a mess" when I said to him that I'd literally just noticed the likely delay. He then said to me "We've "found" you a seat in Business on the CNS-MEL direct. Would you like to take it?" Well, giving up an A330 J is hard, but this would get me into MEL around 90min ahead of original schedule, and who knows what would happen if I attempted to keep my original itin and misconnect in SYD (probably a Y seat on a later flight, neither of which appealed).
So I was quite surprised and said yes, I'll take it. Within minutes the app updated with the new flight and it all worked out great.
As it was, the original A330 (QF923) arrived in SYD after boarding had started for my 1730 SYD-MEL (QF475 IIRC) so I probably would have been booted before then. The A330 itself (which may have ended up being my refuse) arrived in MEL near 2030 (an hour late) while I landed in MEL around 1745.
So that was a great win. Great CSM and crew on board the 703 and getting home well before I would have was a nice bonus.
I just hope I didn't bump someone for them to "find" that J seat for me on a supposedly full flight, but I'm very thankful.
so good proactive domestic service and an example that SOMEONE monitors domestic flights still...