The Qantas Flight Change Notification

[irv]

So my wife had a booking before all this latest Covid drama, fly Port Macquarie to Sydney, then onwards to Melbourne. A few days later in reverse, not hard. We have received emails re changes in the bookings, if you can work out how this will work, let me know.

AUG xx Syd-Mel Dep 09:10 Arr 10:45
Aug xx PQQ- Syd Dep 15:30 Arr 16:35

Sep xx Syd- PQQ Dep 10:40 Arr 11:40
Sep xx Mel -Syd Dep 1600 Arr 17:25

Great System

 

[kookaburra75]

So my wife had a booking before all this latest Covid drama, fly Port Macquarie to Sydney, then onwards to Melbourne. A few days later in reverse, not hard. We have received emails re changes in the bookings, if you can work out how this will work, let me know.

AUG xx Syd-Mel Dep 09:10 Arr 10:45
Aug xx PQQ- Syd Dep 15:30 Arr 16:35

Sep xx Syd- PQQ Dep 10:40 Arr 11:40
Sep xx Mel -Syd Dep 1600 Arr 17:25

Great System

I just received a notification about changes for our flights from Noosa back to Canberra at end of Aug. Originally it was going via Sydney (MCY-SYD-CBR), but the suggested changes in the system were MCY-MEL-SYD, and stopped there. I got through very quickly on the phone, and they sorted out the last leg to get us from MEL back to CBR, rather than being left in Sydney.

As noted in other threads, anything involving Sydney over the next month is going to be changed/cancelled etc. It's amazing any airline can keep up with what is happening to the borders.

 

[RooFlyer]

We have received emails re changes in the bookings, if you can work out how this will work, let me know.

It’s been like that for some time. Agent once told me that when the schedules change so much that they can’t get a sensible solution, they leave the connections as ‘impossible’ so the pax need to call to discuss options. Same thing happened to me the other day. Because of Sydney situation, my itinerary needed radical surgery which the system could not do by itself. We sorted it on a call with a better outcome than the original.

 

[Mattg]

This seems like another example of having to call Qantas for something that should be possible to do online.

 

[harvyk]

It’s been like that for some time. Agent once told me that when the schedules change so much that they can’t get a sensible solution, they leave the connections as ‘impossible’ so the pax need to call to discuss options. Same thing happened to me the other day. Because of Sydney situation, my itinerary needed radical surgery which the system could not do by itself. We sorted it on a call with a better outcome than the original.

That'd explain it, I've now had two connections turn into connection times in the negative of hours, and if facebook was anything to go by I wasn't the only one to have recently experienced that.

All that said, doing that reeks of amateur hour. If one of my dev's offered that as a solution to me I'd be telling them to come up with a better solution pronto.

 

[RooFlyer]

I get that it looks pretty low-rent, but under the circumstances I've found myself when its happened to me, I can see why they do it. In my cases, there were NO solution that a sensible customer would accept, so why try to do it? The mis-connections are a placeholder & flag to call to discuss options.