I phoned today to discuss the 'value' of the card given the erosion of benefits and the impact of travel restrictions on being able to use some of the existing benefits.
The operator acknowledged that points I raised and that the card was primarily a 'travel' card. She also said that there would be no additional benefits being added to the card. She tried to promote the lifestyle benefits such AFR subscription - removed I told her!
The only 'offers' made were - downgrade my card or add additional supplementary card holders for 5000 points. Very disappointing.
Not sure if I just got a 'dud' operator, and should HUCA, or just go straight to cancelling.
I have a couple of questions I know have been answered before, but I can't find the answers.
If I cancel, can the card be reinstated within 30 days if I have a change of mind? This used to be the case.
If I use the travel credit before I cancel will they try to get it back?