I phoned today to discuss the 'value' of the card given the erosion of benefits and the impact of travel restrictions on being able to use some of the existing benefits.
The operator acknowledged that points I raised and that the card was primarily a 'travel' card. She also said that there would be no additional benefits being added to the card. She tried to promote the lifestyle benefits such AFR subscription - removed I told her!
The only 'offers' made were - downgrade my card or add additional supplementary card holders for 5000 points. Very disappointing.
Not sure if I just got a 'dud' operator, and should HUCA, or just go straight to cancelling.
I have a couple of questions I know have been answered before, but I can't find the answers.
If I cancel, can the card be reinstated within 30 days if I have a change of mind? This used to be the case.
If I use the travel credit before I cancel will they try to get it back?
I was asked why I took out the card and I said primarily for the bonus points (80k) but I didn't realise I wasn't eligible due to having a previous Amex less than 18 months before. Coincidentally the 150k is the current sign up bonus so maybe that was applied?Wow that is monster!
As mentioned above, discuss that your renewal is coming up and the benefits have declined. You're not sure about whether you want to continue, are there any changes coming to the card, is there a better card etc.Thinking about ringing up and cancelling but risk for me is that I am retired now so may not be able to successfully apply for new cards even with income well above 100K tax free. I like my Ultimate and put through 8-10K a month but a bit piss**d about how well new customers are being treated.
Fee should go through this charging period, any suggestions on how I should approach the conversation?
You're not going to receive a points offer until you actually commit to cancel. Once you cancel, the computer will say yay or nay. If the computer says nay, you can always reinstate within 30 days