Oneworld Classic Flight Reward Discussion - The Definitive Thread

[_TheTraveller_]

So Qantas cancelled my entire booking yesterday

First leg was 20/02/2020 and this was our honeymoon

SYD-SIN
SIN-CMB-MLE
MLE-DOH-CDG
CDG-LHR
LHR-EDI-HEL-KTT
KTT-HEL-DOH-SIN-SYD

Phoned QF today and confirmed all taxes will be refunded but could take up to 10 weeks and all points, 318k per pax will be refunded

The honeymoon will now be in Aus.

There goes almost a years planning and booking.

Now to look at cancelling all the accommodation.

Does this mean you've commenced your travel and then cancelled?

 

[motef]

Does this mean you've commenced your travel and then cancelled?

oops typing

First leg was 20/10/20

 

[Aristotle9]

Hmmm 36 hours now still haven't received the points back yet

 

[DC3]

Hmmm 36 hours now still haven't received the points back yet

Mine were back in 2-3 days (recently), no longer than that

 

[AndyQB]

Mine were back in 2-3 days (recently), no longer than that

I cancelled an OWA for 2 people about 2 weeks ago, and I was told 10 weeks for both points and taxes. So far I haven't seen anything other than the reservation disappearing. (On srilankan.com I can retrieve the reservation, and it just has a dummy flight from QZW to QZY)

 

[garvani]

Just a followup on the issue with the transaction vanishing.. Appears it was some bank issue - transaction was completely gone from my card for 3 days but is now back.... Odd.
With todays qantas news im feeling quite grim about my booking, even though its for 1st June 2021! :/

 

[ozflier]

I'm hoping Joyce's prediction is a bit exaggerated - hard to believe that international travel wont get started til July 2021.
I can understand exceptions like USA or South American countries being off limits but i would hope Europe would become accessible in less than a year.
Joyce is a political animal - he may have motives to say that the shut down will last longer than he really thinks .
But who knows?

 

[Aristotle9]

3 days now, no points refund yet. Guessing it's manual processing for some reason and backed up.

 

[stirlo]

So I was optimistically creating an itinerary for April 2021 which should have just become available with my bronze status and I noticed there are no sydney to Johannesburg flights available. I switched to paying fares and noticed that there are not even any flights scheduled. Did I miss Qantas cancelling this route?

 

[DC3]

So I was optimistically creating an itinerary for April 2021 .... I noticed there are no sydney to Johannesburg flights available. I switched to paying fares and noticed that there are not even any flights scheduled. Did I miss Qantas cancelling this route?

AJ indicated this week that there may not be international QF flights (other than to NZ) until mid-2021, and that QF would be reviewing routes. I have seen flights available to some destinations (e.g., to the US). Maybe it’s just that the SYD-(PER)-JNB schedules for 2021 aren’t loaded yet.

 

[BriarFlyer]

So I was optimistically creating an itinerary for April 2021 which should have just become available with my bronze status and I noticed there are no sydney to Johannesburg flights available. I switched to paying fares and noticed that there are not even any flights scheduled. Did I miss Qantas cancelling this route?

June 14 shows award availability so the route doesn't appear to be cancelled entirely, although I checked random other dates without any luck (my experience with this route in the past = tough to snag award seats.)

 

[vetrade]

So I was optimistically creating an itinerary for April 2021 which should have just become available with my bronze status and I noticed there are no sydney to Johannesburg flights available. I switched to paying fares and noticed that there are not even any flights scheduled. Did I miss Qantas cancelling this route?

When flights to JNB will resume is anybody's guess because Covid-19 is far from under control in South Africa and the number of infections is still rising, with the real infection numbers probably dramatically understated because of lack of testing. You need to keep in mind that unemployment in many areas is as high as 50% and SA has people poverty stricken and literally starving to death, especially in the townships. In the capital, Pretoria, people are lining up in their many thousands every day just to get subsistence levels of food. Crime rates have escalated from already high base levels because people have no job and no money so they have to steal and rob to survive. Their hospital system is already under strain. We regularly travel to JNB to visit family but they are telling us that the Covid situation there is on a knife edge and any thoughts of ending lockdowns and getting back in the skies are a long, long way off.

I think you should abandon thoughts of going to JNB in April next year because that's unlikely. ATM we are just hopeful we can get there by the end of 2021 but we are far from confident even that will happen.

 

[flapper]

I made a change to my J OWA commencing mid next year and have just found I have been charged a International Service Fee of 7,700pts. Does any one know what this is for? The operator never mentioned any service fee and there should be no change fee.

 

[cjd600]

I made a change to my J OWA commencing mid next year and have just found I have been charged a International Service Fee of 7,700pts. Does any one know what this is for? The operator never mentioned any service fee and there should be no change fee.

That is the Service Fee amount, but should not apply to J bookings....call and get it removed.

Fee for International:
For bookings made prior to 18 December 2019: 6,000 Qantas Points per passenger
For bookings made on and from 18 December 2019: 7,700 Qantas Points per passenger

 

[flapper]

That is the Service Fee amount, but should not apply to J bookings....call and get it removed.

Fee for International:
For bookings made prior to 18 December 2019: 6,000 Qantas Points per passenger
For bookings made on and from 18 December 2019: 7,700 Qantas Points per passenger

After a 90 minute wait, they reversed the fee while I waited on the phone. They confirmed business class bookings should not be charged the fee and it was an error by a team member.

 

[DC3]

I made a change to my J OWA commencing mid next year and have just found I have been charged a International Service Fee of 7,700pts ....

Cape Town call centre?

 

[flapper]

Cape Town call centre?

Surprisingly no. I believe they are still not operating.

 

[DC3]

Surprisingly no. I believe they are still not operating.

I read where one had recently reopened, but not sure whether it was Manila or Cape Town.

 

[Maybloomer]

If you can get to the credit card entry page, you're looking good! Look forward to hearing about your itinerary and trip.

Thanks. Started the ball rolling the other day with an online booking. J class Sydney-Doha via Hong Kong for late June 2021. Few days in Doha then Doha-Moscow. Finalised the booking there until the next legs become available in 3-4 few weeks when I should be able to add to the itinerary free (under Oct 31 deadline)

Tickets came through after 2 days (a really really friendly Qantas rep rang ME apologising for the delay, an issue at their end). Next step is to book Copenhagen-Madrid-Mexico City-Tokyo-Sydney (Moscow-Copenhagen via trains and ferries). I did have trouble dummy booking Latin America cities online but will try through the phone, otherwise it’ll be Dallas-Tokyo, own flights from Mexico-Dallas

Booked as a Gold FF member.

 

[DC3]

.... J class Sydney-Doha via Hong Kong ....

Tickets came through after 2 days (a really really friendly Qantas rep rang ME apologising for the delay, an issue at their end) ....

Monitoring e-ticket issue is very important. Whenever my e-tickets have not come through within about 30 minutes, there has always been “an issue at their end”. Not to say that e-tickets cannot be delayed in the queue for some valid reason, but well worth watching, because without the e-ticket you have nothing. Particularly important with some airlines, as they may drop-off within 24 hours, or so.