St George Ampliy Signature card. 100,000 Amplify points. NO FEE!

[BettyB]

Are you sure you met the $2000 spend requirement? Just to double check, did you exclude the $49 annual card fee when you count the total spend?

Yes and yes.

Did you read the email from stgeorge? It's quite specific and clear. The only problem they raised is with the gift cards. Nothing else is mentioned. I didn't meet the $2000 spend just because of the gift cards.

BettyB I just think you got very unlucky. But agree that you should fight it and quote this thread as evidence.

Dr Ralph has very generously drafted something for me.

I'm just adding a couple of things to make it specific to me.

Will send to stgeorge tonight.

 

[GSP]

As a data point. I applied for the St.George Platinum card but due to a mix up (covered way up thread) ended up with a BOM Platinum card in August (60k points for 2k spend and $49 fee).

I can confirm I spent not much over 2k and I had 2 identical purchases to yours ($475 wish cards from Cashrewards with the same wording on the statement) and I also had a number of other gift cards from another portal (statement read "Rewards Gift Cards").

My spend was in September, so I grizzled to BOM about when my points were taking a long time and they said over the phone they can see I qualified for the minimum spend and wait until their next batch (17th Dec). I waited and they were paid (I closed down 3 days later).

I think you got a raw prawn.

 

[Dr Ralph]

I actually applied for the same deal as @BettyB 2 days ago. 60,000 QFF for $49 with a $2000 spend in 3 months. Conditionally approved. Nothing further from St George. I'll be making sure that I don't buy WISH cards!

 

[I love to travel]

I actually applied for the same deal as @BettyB 2 days ago. 60,000 QFF for $49 with a $2000 spend in 3 months. Conditionally approved. Nothing further head from St George. I'll be making sure that I don't buy WISH cards!

We would be grateful though if you did to see whether there really are new rules!!!!!

 

[Dr Ralph]

We would be grateful though if you did to see whether there really are new rules!!!!!

You doubt the email @BettyB has shared?

 

[I love to travel]

You doubt the email @BettyB has shared?

Yes I think she got unlucky. No one else has ever reported the issue. St George does have its quirks and bugs in their system eg large inconsistency with how long bonus points take to be credited and the thing that we don't talk about. I just think it was really bad luck.

 

[kdser]

Potentially, yes.

It may just be a low level rep trying to get by with an easy answer.

 

[Kangol]

The fact they are offering 10k instead of nothing says something.
I read the terms of other bank offerings and some mention "cash equivalent transactions", some don't, and some have the line defining eligible meaning "eligible to earn reward points".
I'd say given you have earned points on the GC purchases (can't imagine you did not), that would help your case. Would be worth including it, if you haven't sent the letter already.

 

[NoName]

Can’t see how a gift card of this nature could be considered “cash equivalent”. On what basis? That you can use them to buy your groceries and petrol?

 

[kdser]

Totally agree.

If it is a traveller’s cheque or casino chips, yes ok, because you can convert them back to cash. You can’t convert the Wish gift cards back to cash.

 

[I love to travel]

Well i just bought a woolies gc. Lets see as a first step whether I get the points.

 

[BettyB]

It may just be a low level rep trying to get by with an easy answer.

This is the persons name and details:

Cassandra Carroll

Customer Manager

Customer Solutions, Customer & Corporate Relations

They also provided me with their mobile phone number, which I thought was strange.

I'd say given you have earned points on the GC purchases (can't imagine you did not), that would help your case. Would be worth including it, if you haven't sent the letter already.

I've checked and I did earn the standard points for each the WISH cards purchased.

Thanks for the suggestion. I'll include this in the list of reasons why the gift card shouldn't be treated as a cash equivalent purchase.

The email will be sent by the end of the day.

 

[cove]

I have been dealing in a foreign country to get to YES on a family members credit card application. Had trouble understanding their English.

 

[BettyB]

I sent the email to Cassandra Carroll yesterday. It took nearly 4 weeks to get a resonse last time.

I think that I'll cancel the card in the mean time.

 

[Dr Ralph]

I sent the email to Cassandra Carroll yesterday. It took nearly 4 weeks to get a resonse last time.

I think that I'll cancel the card in the mean time.

Good luck. Might be worth keeping the account open until the problem is resolved.

Please do keep us informed.

 

[Dr Ralph]

I actually applied for the same deal as @BettyB 2 days ago. 60,000 QFF for $49 with a $2000 spend in 3 months. Conditionally approved. Nothing further from St George. I'll be making sure that I don't buy WISH cards!

Applied 14/1. Got an SMS last night at 10pm telling me that the address I used in my application is not the same as the address on record for my account and to fix this before they would proceed.

Upon checking the difference is:

Account: 6/50-55 Smith Street

Application: 6/50 Smith Street

Seems very trivial and these applications are clearly being assessed by people who have no idea of how Australian addresses actually work.

I fixed this online last night and got another SMS and email this morning telling me that the application wont progress until the problem is fixed!

 

[Kangol]

Applied 14/1. Got an SMS last night at 10pm telling me that the address I used in my application is not the same as the address on record for my account and to fix this before they would proceed.

Upon checking the difference is:

Account: 6/50-55 Smith Street

Application: 6/50 Smith Street

Seems very trivial and these applications are clearly being assessed by people who have no idea of how Australian addresses actually work.

I fixed this online last night and got another SMS and email this morning telling me that the application wont progress until the problem is fixed!

Are you testing the waters for the bonus? I saw in the other thread you got your card 5 months ago:

Card Promotions - StGeorge Amplify Signature - 80,000 QFF bonus points for $0 fee

Switch the card to Kris Miles and you won’t need to churn the card ever. No interest.

www.australianfrequentflyer.com.au

From what has been reported to me, they enforce the 12 month exclusion - as you would expect.

 

[Dr Ralph]

Are you testing the waters for the bonus? I saw in the other thread you got your card 5 months ago:

Card Promotions - StGeorge Amplify Signature - 80,000 QFF bonus points for $0 fee

Switch the card to Kris Miles and you won’t need to churn the card ever. No interest.

www.australianfrequentflyer.com.au

From what has been reported to me, they enforce the 12 month exclusion - as you would expect.

That was for Mrs Dr Ralph (I should have been clearer in that post). It has definitely been longer than 12 months since I cancelled my last St George card.

 

[I love to travel]

Well i just bought a woolies gc. Lets see as a first step whether I get the points.

Points posted so can't see why you would get the points to count for normal spend but not the minimum spend.

 

[BettyB]

I sent the email to Cassandra Carroll yesterday. It took nearly 4 weeks to get a resonse last time.

I think that I'll cancel the card in the mean time.

Mon 20 Jan 2020

AMPLIFY VISA 20-JAN-2020

60,000

Happy!

Have not received any emails about this update in things. But just logged in to my Qantas account and saw this.

Will be interesting to see if St George update their terms and conditions for credit cards to specifically exclude gift cards in the future.

Also, wondering how it is that St George was able to so quickly put points into my Qantas accounts. Every other time you contact a bank they'll tell you that it will take weeks or you have to wait until the end of the cycle. Assuming that these points were linked to the email that I sent at COB on Friday then this seems to have happened very quickly!

A massive thank you to Dr Ralph, for both encouraging me to pursue this and providing a draft email. Thanks to other members who also provided useful suggestions that I included in my email.

Can't wait to cancel! Oh and if I do get an email from St George I'll post it here.