so called them this morning to see if we could find a window seat, lovely lady found her a window seat no problems, then advised that J rewards seats had in fact opened up for the return leg (as she was advised reason she was by herself back there was because we were in J), offered to waive the fee to change her ticket from elevate to freedom, paid a fairly nominal upgrade amount to freedom and then was able to do a points upgrade to J on both legs home, winning! and thats her xmas present sorted lol..... virgin have always been amazing to deal with, especially after having to deal with qantas not so long ago.....