As is always the case with QF a number of staff scored J upgrades and the cabin went from J9 and I8 at 7pm to completely full on departure at 11pm.
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I've tried to remain positive about the P1 programme but have come to the view it's just smoke and mirrors. No help when it really counts. Just off the phone with a P1 team member who couldn't have been more unhelpful if she tried, in stark contrast to lovely people at the Hobart call centre who do their best to help.
Unfortunately we're looking at cancelling a trip to Europe in a couple of weeks - we're both to busy for a 3 week trip. Thought I'd give the SST a go and request 2 x F SYD-LHR be released on a date that would cut the trip back to a more manageable work/life balance. All approved, seats released, and re-ticketed in the past hour.... another birthday in Paris
On a side note my last several international flights have had QF staff travelling in upgraded J and they just suck any possibility of decent service as they're always talking and comparing notes with on duty crew - each point of contact turns into epic gossip chats while the rest of the cabin pays the price.
On my last flight I complained to the CSM...he simply started taking care of me while the others continued their onboard catch up party...far from ideal and bloody annoying when it happens a few flights in a row.
with Virgin I always see staff even pilots in economy
Wou;d you be willing to share some detail about what the issu was that you wanted help with?
from context it sounds like a res issue, and SST usually pass through to res anyway.
I've only seen SST proactively work on bookings in situations like irrops or where time is more critical (eg: I'm going to miss a flight in 2 hours can you rebook...)
not defending at all, just interested in more context to the issue and how the SST member was unhelpful
It's quite possible economy was oversold and they were planning on upgrades ...One request was for a QF1 SIN/LHR sector where there were 56 (!) unallocated seats in Business, although admittedly EF availability was showing J9C3.
It's quite possible economy was oversold and they were planning on upgrades ...
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I like your style and wish I could do the same. Assuming you are requesting max distance i.e AU-UK or AU-NYC I estimate around 2.5-3M points gone in 3 months, a magnificent effort. With a +1 with work commitments and restricted by school holidays I can only seem to burn about 1M per year, with QF and then there are the SQ miles as I need to watch the expiry dates so they get burnt as well. 18 month back I was conned into taking my Mother-In-Law in J to SG for 10 days just so points did not go to waste. I say conned as I also ended picking up the accomodation, food, taxi and every other bill.I'm loving P1
3 months into my membership I've requested and been approved for 8 x F and 8 x J (LH) award seats at short and mid notice. I've got millions more points to toast and I'll be working hard to ensure they're all gone by the end of my tenure.
Take back every thing I mentioned in post #4233. Four or Five years as a P1 and I have never been able to attend a single event although MrsM and MissM went to the Ballet. @Princess Fiona was there good stuff in the bag.I went to a Tiffany & Co coughtail party yesterday in Sydney. Was great to catch up with Dianne and the team. The event was very well run, got to try on lots of beautiful bling and a goody bag on the way out containing a jewelry tray adorned with info about the Tiffany Diamond. View attachment 160691View attachment 160691
Just the porcelain vide poche. It was beautifully boxed, will be a nice trinket for the dressing table.Take back every thing I mentioned in post #4233. Four or Five years as a P1 and I have never been able to attend a single event although MrsM and MissM went to the Ballet. @Princess Fiona was there good stuff in the bag.
I like your style and wish I could do the same. Assuming you are requesting max distance i.e AU-UK or AU-NYC I estimate around 2.5-3M points gone in 3 months, a magnificent effort. With a +1 with work commitments and restricted by school holidays I can only seem to burn about 1M per year, with QF and then there are the SQ miles as I need to watch the expiry dates so they get burnt as well. 18 month back I was conned into taking my Mother-In-Law in J to SG for 10 days just so points did not go to waste. I say conned as I also ended picking up the accomodation, food, taxi and every other bill.
I seem to earn points faster than I can use them. I just dropped 200K QF points to fly to CHC (EK F) for a day and a half just because MrsM wanted to go there for a look at how the rebuild is going. Restaurant recommendations for dinner are welcomed.
If SST are now able to facilitate F and J redemptions this is a positive step forward.
Now for my recent experiences, DOM flights seem to have a higher shadow rate, I also received another one of those marketing surveys looking for P1 feed back. I was honest, not overly harsh as I think the program maybe in a state of transition from being once good to poor to abysmal and now back rise. Time will tell
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I seem to earn points faster than I can use them. I just dropped 200K QF points to fly to CHC (EK F) for a day and a half just because MrsM wanted to go there for a look at how the rebuild is going. Restaurant recommendations for dinner are welcomed.
if SST are now able to facilitate F and J redemptions this is a positive step forward.
Sorry, but I haven't been to CHC for around 20 years.
I made all my request through the general plat number, it was only when the request had to be elevated the agents mentioned the Pi team, not sure what involvement they have, I always thought it was the revenue management people that made the decision.
QFF have just confirmed our final request and have ticketed the booking. So we're doing F to LAX and J on the 787 back to BNE - perfect! Really pleased with the service and first class treatment provided to P1s
Same here.Lucky you! The response given to me most is "analyst says no".
This is what I find interesting. I have always been under the impression that it was the loading or revenue teams that made the decision.it was only when the request had to be elevated the agents mentioned the Pi team, not sure what involvement they have, I always thought it was the revenue management people that made the decision.