Oneworld Classic Flight Reward Discussion - The Definitive Thread

[pyffii]

oh okay. well if you get any joy, do let us know. I also have another separate issue with an Iberia connection that changed so can't make 2nd flight in time, but qantas can't cancel 1 leg without canceling the other which I don't want to do. So now in my booking I have 2 IB flights MAD-EAS one at 1pm (linked to FC)-MAD) the other at around 6pm. . hmmm. And I got charged 5,000 points for the pleasure.

I had a similar issue and it took 5 phone calls to QF to finally find a "senior" in Hobart who fixed the issue and immediately issued our new etickets ....So I suggest keep ringing until you find the right consultant !!!

 

[Jacques Vert]

It's not that I am refusing to believe you. I am just trying to make a decision between whose opinion is likely to be more accurate. The Qantas Premium Call Center person and his supervisor who worked on this problem for over an hour, with my specific booking details and with access to the booking systems of all the Oneworld airlines in front of them (and who concluded there is a glitch in the system), versus your opinion which is based on years of experience and I'm sure is also very reliable. I guess I will find out what the story is eventually. Thanks for your help.

My money's on Madrooster.

I have no faith in the QF call centre agents (with an occasional exception), and supervisors are worse because they won't entertain the possibility that they could be wrong.

 

[There'sOnlyOneJimmy]

oh okay. well if you get any joy, do let us know. I also have another separate issue with an Iberia connection that changed so can't make 2nd flight in time, but qantas can't cancel 1 leg without canceling the other which I don't want to do. So now in my booking I have 2 IB flights MAD-EAS one at 1pm (linked to FC)-MAD) the other at around 6pm. . hmmm. And I got charged 5,000 points for the pleasure.

I think that you need to get the 1pm flight removed from your itinerary. My understanding is that if you do not fly any sector, then all subsequent sectors are automatically cancelled. That would be bad...

From the book of rules:
14.3.9 If a Member fails to board a Flight Segment of an itinerary containing only Classic Flight Reward Flight Segments, the remaining Segments will be cancelled. The cancelled Segments will only be reinstated if Classic Flight Reward seats are available. If any Segments are reinstated, the Reinstatement Fee will apply (see the Fee Schedule). In addition the Points required for the entire Itinerary including both travelled and reinstated Segments will be recalculated and any additional Points required will be deducted from the Member's account.

 

[melbkate]

I think that you need to get the 1pm flight removed from your itinerary. My understanding is that if you do not fly any sector, then all subsequent sectors are automatically cancelled. That would be bad...

From the book of rules:
14.3.9 If a Member fails to board a Flight Segment of an itinerary containing only Classic Flight Reward Flight Segments, the remaining Segments will be cancelled. The cancelled Segments will only be reinstated if Classic Flight Reward seats are available. If any Segments are reinstated, the Reinstatement Fee will apply (see the Fee Schedule). In addition the Points required for the entire Itinerary including both travelled and reinstated Segments will be recalculated and any additional Points required will be deducted from the Member's account.

Thanks yes definitely want to remove the changed (2 hours earlier!) IB flight MAD-EAS but Qantas rep couldn't do it - again as the first leg FCO-MAD gets cancelled as well! She was trying to work it out and we got cut off so when I logged back in saw she booked the later flight MAD-EAS I wanted but the other flights are also still there. Am getting on the phone tomorrow.

 

[melbkate]

I had a similar issue and it took 5 phone calls to QF to finally find a "senior" in Hobart who fixed the issue and immediately issued our new etickets ....So I suggest keep ringing until you find the right consultant !!!

Oh thanks yes am calling back tomorrow. I have found the Hobart call centre to be really helpful in general too.

 

[Rajith Bandara]

Hi all,
I have upcoming RTW in J, booked through QF Classic Rewards with 280K points. Just wondering, the possibility of upgrading to F in some of the segments. Especially in segments with JL and QR. Is this even possible? either with miles or cash.
many thanks

 

[cjd600]

Hi all,
I have upcoming RTW in J, booked through QF Classic Rewards with 280K points. Just wondering, the possibility of upgrading to F in some of the segments. Especially in segments with JL and QR. Is this even possible? either with miles or cash.
many thanks

No.
With points, on availability, changing any single sector from J to F will throw your total points to the 420k F award rate.
And I don’t think QF Classic Awards on partner airlines can be upgraded to F with cash.

 

[Aussiejosh]

Hi all,
I have upcoming RTW in J, booked through QF Classic Rewards with 280K points. Just wondering, the possibility of upgrading to F in some of the segments. Especially in segments with JL and QR. Is this even possible? either with miles or cash.
many thanks

nope

 

[Rajith Bandara]

No.
With points, on availability, changing any single sector from J to F will throw your total points to the 420k F award rate.
And I don’t think QF Classic Awards on partner airlines can be upgraded to F with cash.

As expected, Cheers

 

[KiwiBoy]

Hi friends,
Booked my J OWA for late next year, unfortunately I had to book the final SCL -> SYD leg thru Qantas ($335 fuel surcharge) as LATAM (no fuel surcharge) was not available. Has anyone had experience booking award seats on the LATAM flight? The availability seems very sporadic.
Ta

 

[sietes]

Hi friends,
Booked my J OWA for late next year, unfortunately I had to book the final SCL -> SYD leg thru Qantas ($335 fuel surcharge) as LATAM (no fuel surcharge) was not available. Has anyone had experience booking award seats on the LATAM flight? The availability seems very sporadic.
Ta

I had no luck trying to book LA to SCL or in the reverse trying SYD or MEL. Even when i could see availability i was told it was unavailable for whatever reason. I ended up booking the Qantas flight SCL-SYD with surprising results... to follow...

 

[sietes]

So after what felt like months of attempts but was actually more like three intense weeks following a month of planning i finally have booked my first 280k for two of us for August/September next year. Couldn't get many flights i wanted and more HUACA than i care to remember (although usually Qantas hung up on me) before i finally got onto an operator i could get the booking with. Couldn't book online as i guess it was too complex...

MEL-SIN (QF) ~22 hour stopover
SIN-HKG-LHR-FCO (CX/BA)
FCO-MAD-RAK (IB)
CMN-MAD (IB)
MAD-SCL (IB)
SCL-SYD-MEL (QF)

I was very worried what the surcharges were going to come out to when on the phone to the operator as i was too tired of going through the process to reject anything. To my surprise it came out at circa $780 per person. Needless to say we booked. Not the ideal routing or airlines, but hey, we got to redeem some points at excellent value so we won't be complaining.

 

[TanBish]

Can I ask what happens if married segments seem very close together (Doha - 45 minutes between flight from Chicago and to Bali)....and you miss it due to this scheduling? There would be no other flight to DPS that day...

 

[Aus ATC]

So after what felt like months of attempts but was actually more like three intense weeks following a month of planning i finally have booked my first 280k for two of us for August/September next year. Couldn't get many flights i wanted and more HUACA than i care to remember (although usually Qantas hung up on me) before i finally got onto an operator i could get the booking with. Couldn't book online as i guess it was too complex...

MEL-SIN (QF) ~22 hour stopover
SIN-HKG-LHR-FCL (CX/BA)
FCL-MAD-RAK (IB)
CMN-MAD (IB)
MAD-SCL (IB)
SCL-SYD-MEL (QF)

I was very worried what the taxes were going to come out to when on the phone to the operator as i was too tired of going through the process to reject anything. To my surprise it came out at circa $780 per person. Needless to say we booked. Not the ideal routing or airlines, but hey, we got to redeem some points at excellent value so we won't be complaining.

Great result - but where is FCL? I guess you mean FCO?

 

[sietes]

Great result - but where is FCL? I guess you mean FCO?

Right you are. Corrected.

 

[Danger]

Can I ask what happens if married segments seem very close together (Doha - 45 minutes between flight from Chicago and to Bali)....and you miss it due to this scheduling? There would be no other flight to DPS that day...

Quite simply, it's not your problem. if the flights are offered through the booking engine (or an agent) then it's a legal connection. If you don't make it because of a delay to the inbound or a long line at transit or similar, you are protected.

 

[mrsterryn]

Soo excited. Just wrangled a trip to Europe in Dec with three 1st classes
BA
JAL
Qantas
I have no doubt I am not as adventurous as many as you but very excited to have two new first class cabins to explore

 

[timbervolt]

Hi,

I watched Matt's recent webinar on booking a QF RTW Award flight. He showed how he finds out which airlines with F cabins fly to a city and from where they originated. Would someone enlighten me how to do this please?

 

[Aussiejosh]

Hi,

I watched Matt's recent webinar on booking a QF RTW Award flight. He showed how he finds out which airlines with F cabins fly to a city and from where they originated. Would someone enlighten me how to do this please?

OW first class routes thread - FlyerTalk Forums

 

[azza_1992]

Nearly had an awkward situation unfold this morning - posting here to restress the importance of making sure your flights get ticketed!



I called up yesterday to make minor changes to one flight and add two more flights in the middle of a 9 leg itinerary.

The call centre agent made the changes, but mentioned there was something wrong with the system and would call back shortly once their supervisor manually calculated the new taxes and surcharges. Sure enough, within half an hour the agent called back with updated price estimate and to collect my credit card details, and all seemed in order.

"Is there anything else that needs to be done, or are these tickets now confirmed?"

"All sorted, enjoy your trip."

Thankfully I'd read other ticketing horror stories on here, and despite all flights showing in the Qantas booking via the app, I kept checking my email waiting for the e-ticket to come through.

My paranoia paid off this morning when I noticed that all Cathay flights, including those unchanged from yesterday, had dropped out of the booking on the Qantas app.

I called immediately and was expecting the worst based on the tone of the new Qantas agent as she got me to read out what extra flights were previously the booking, including a prized J seat between HKG and Europe in Summer.

Thankfully all were still available and the flights were properly ticketed before I got off the phone. The call centre agent sounded as relieved as I was, and reiterated a couple of times that she'd be providing feedback to the agent I was dealing with yesterday.

All good in the end, but can anyone more familiar with these bookings say what actually happened here? Do booked-but-unticketed flights on partner carriers get released after 24 hours?