Agree. On each of the handful of occasions I've had major disruptions (predominantly in the US, travelling AA) my plain vanilla OWE status has been enough for me to get flights re-booked, F seats (as they were back then) reserved on alternative flights until I chose or got in contact, accommodation booked and transfers arranged. No fuss, no angst.Agree the sst is great when there are problems.
I guess I just reckon that “customer service” shouldn’t be a perk, and if there is a problem delivering on the contract to get me from A to B then sorting that out in a timely manner is just implied.
Imagine any other service you purchased where you accepted that only “super elite” purchasers were given after sales service!
I recently booked a domestic (BNE-PER) rewards ticket in J - had to call the premium line to get the seat released - and it was. All good
But I noticed I was charged the 3500 points fee for doing a booking via phone. I rang them again, to point out that I should be exempt from such fees. They agreed and assured me that it was already "in the system" to reverse the fee. And sure enough a few days later those points were re-credited. So no complaints about outcome, but not really sure how a P1 can phone up, give his FF number, yet still get charged points. Training issue?
Silly question, but is it a documented benefit? No reason otherwise why access to an express service in any way implies a free service. The benefit is the sst at your beck and call, doesn't mean it shouldn't be paid for...You would think the automatic request system would notice you’re a P1 and automatically waive it
Silly question, but is it a documented benefit? No reason otherwise why access to an express service in any way implies a free service. The benefit is the sst at your beck and call, doesn't mean it shouldn't be paid for...
Exactly - I was "doubly-exempt"Also the unofficial rule is if you cant book it online then the fee is waived (such as for a WP requesting a seat)
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Thanks. I was just asking.Exactly - I was "doubly-exempt"
I took 1AC, DF as a mere WP on a Syd-Mel with my brother and partner (both NBs) taking 2 of the seats. It was interesting because they did serve the NBs at the same time as me (first), which left those behind with limited meal choices as we all took the same dish. The under catering on QF is one of the things that really irritates given the cost of a dish vs the price of a ticket.Speaking of award bookings, I just booked my family to head BNE to CBR early next year - we are heading there to see eldest daughter off on her first year of uni.
Family of four - I have cheekily put the two girls in 1A and 1C, me and better half in 1D and 1F. The girls are now only bronze with QF (wife obviously WP due to my P1).
I wonder if some CL bigwig will try to displace them?? Will see.......
Fairly standard service for vanilla Platinums.I would expect this service as standard for a WP let alone a P1.
Qantas has been having system issues with the 3500 award assistance fee being charged. Looks like its still not resolved
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Interesting to see some P1's who have given up on this status level. And I understand that. I agree that the very low-key (non-existent?) recognition of requalification, etc etc is not what most seem to expect. And event invitations are not exactly well managed (my only once ever invite was when I was already overseas on QF tickets). Likewise upgrades - I have had a couple, very nice, but nothing near any "1 in 10" or other such fanciful idea. Champagne at Christmas is nice, but I could buy a hell of a lot of champas if I just cancelled a single QF trip out of the year....
The thing that still makes me enjoy holding this status is because a couple of times when trips went pear-shaped, having the P1 team behind me was a God-send. They truly shone. It would be very hard for me to lose that.
It gets back to what I have already said - P1 is a great service if you fly way too much. But it is NOT a "status" worth chasing.