- Joined
- Feb 21, 2014
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- Qantas
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- Virgin
- Silver
No you are an existing card holder. unless the edge is a supplementary card?
oh ok. nope. Well my wife has the supplementary so I guess she can apply and get bonus points?
I had to call again to get Explorer and Edge relinked. They randomly unlinked after using travel credits.
The Filipino call centre was very helpful - took about 5 minutes.
Pretty sure amex is clamping down on any new cardholders trying to link?
Any new cardholders been able to link recently?
she called to say "it's all done, your cards are linked and your points will show up on the Platinum Edge in 24/48 hours"
Did your credit file get hit with 1 enquiry or 2 enquiries?? i.e. 1 for platinum edge, 1 for explorer.
She's put a request in with her manager, and said they would be credited within the day, "100% guaranteed"
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Ask to link the 2 cards you have because it's too messy to have 2 separate rewards programs. Tell them you want them both linked to the Ascent program as you plan to mostly use your Platinum Edge ( which is a white lie). If you run into a knowledgeable/experienced call centre employee, they will refuse, stating that the 2 cannot be combined as they have different earn rates and different point value systems. Your aim is to keep trying at different times hoping to find an inexperienced Amex employee who permits the link to take place.Excuse my ignorance but what should I be specifically asking when I call up to link my Explorer to my Platinum Edge? Is it just that or do I need to ask to link the Gateway and Ascent programs?
Has anyone had any joy in linking the rewards on Explorer to the ascent premium (charge) scheme? The comments I've seen seem to relate to ascent only (Edge).
Ask to link the 2 cards you have because it's too messy to have 2 separate rewards programs. Tell them you want them both linked to the Ascent program as you plan to mostly use your Platinum Edge ( which is a white lie). If you run into a knowledgeable/experienced call centre employee, they will refuse, stating that the 2 cannot be combined as they have different earn rates and different point value systems. Your aim is to keep trying at different times hoping to find an inexperienced Amex employee who permits the link to take place.
I am currently successfully linked Explorer and Charge enjoy 2 Ascent points / $ on my Explorer but this was done back in Jan not sure if you still can't do it now i dont see why not . Just call up your Charge number and ask the rep to do it