Qantas site a mess

[RichardMEL]

Still no QF Credit Cards points crediting 4 days after they should have... not a biggie but... annoying

 

[RooFlyer]

So now it’s just back to it’s normal not working as it should.
It staggers me how QF & VA have such poor (read glitchy) web sites as an ongoing. commercially critical part of their business.

Better?

 

[straitman]

Better?

I’d probably leave it as ‘ongoing, commercially critical’ etc...

 

[straitman]

It would cost them but how many people would say go to book Tiger flights if they can't complete the booking on QF website? Perhaps they go to Webjet or similar instead?

I certainly have booked VA flights on occasions after giving up on the QF web site.

 

[Pushka]

I certainly have booked VA flights on occasions after giving up on the QF web site.

Yes, or when Qantas quotes us a ridiculous price for a flight to Melbourne that is not reflected in either Jetstar or Virgin. But generally Qantas have us captive for Business timing flights.

 

[Lionel Hutz]

Fantastic, kicked from SG to PS halfway through my membership year, app showing I'm QP (I'm not), duplicate zero value expired points transactions backdated into my transaction summary, and calls today to the FF number disconnect me after 5 minutes or so in the queue...
Top notch IT Qantas
Annoyed enough that Air NZ you're about to get 3k of bookings instead...

 

[CMA222]

Fantastic, kicked from SG to PS halfway through my membership year, app showing I'm QP (I'm not), duplicate zero value expired points transactions backdated into my transaction summary, and calls today to the FF number disconnect me after 5 minutes or so in the queue...
Top notch IT Qantas
Annoyed enough that Air NZ you're about to get 3k of bookings instead...

I have backdated duplicate zero expired points as well but no impact on anything as far as I can determine.

 

[Limewood]

Id like to see when looking for various fight day departures for all types of seats to show up automatically, yeah a pipe dream

 

[Himeno]

It would be helpful if the class 'groups' used on the earn/burn charts matched the class 'groups' used on the booking engine.
eg "Premium Economy Saver" and "Premium Economy Sale" don't appear in the point earn/spend charts.

 

[straitman]

I’d be happy if it would stop throwing up unbookable flight combinations.

 

[OATEK]

I’d be happy if it would stop throwing up unbookable flight combinations.

Yes, a pet beef of mine. You do a Multi-city, the site gives you cities to select from, you pick your date, click the button and ERROR. We are unable to ....blah blah. And yet you go in, break the itinerary up over separate bookings and Bob's your Uncle!

 

[JohnK]

I’d be happy if it would stop throwing up unbookable flight combinations.

That's been going on for a long time and I suspect our inconvenience is not high on the list.

The one that gets me is showing a business class award for LHR-PEL-MEL-SYD where from flight LHR-PER will be in economy and your flight from PER-MEL will be in economy.

Which warped mind thinks this is acceptable to display as a business class award?

 

[vandy]

Another pet peeve of mine is the Domestic to International connections on a one-way/return booking always seem very short and you can't change it to a different domestic connection unless you use multi-city.

The other one is getting charged the Contact Centre booking/change fee when calling is the only option because the website lacks basic functionality. Sometimes they waive it but not often enough.

 

[straitman]

Another pet peeve of mine is the Domestic to International connections on a one-way/return booking always seem very short and you can't change it to a different domestic connection unless you use multi-city.

... and the multi-city ones are the ones that often cannot be booked.

 

[straitman]

That's been going on for a long time and I suspect our inconvenience is not high on the list.

The one that gets me is showing a business class award for LHR-PEL-MEL-SYD where from flight LHR-PER will be in economy and your flight from PER-MEL will be in economy.

Which warped mind thinks this is acceptable to display as a business class award?

Agreed.

 

[JohnK]

Another pet peeve of mine is the Domestic to International connections on a one-way/return booking always seem very short and you can't change it to a different domestic connection unless you use multi-city.

The other one is getting charged the Contact Centre booking/change fee when calling is the only option because the website lacks basic functionality. Sometimes they waive it but not often enough.

I generally book the short connections on offer and call before midnight to change to the connecting flight I want.

Hang up and call again is the best advice for those call centre agents who want to play hard ball.

 

[ellen10]

So I am missing some Red Planet points (some have posted but some missing also) and some other promotion points by Qantas.
Should I wait another week or so before perusing them?

 

[OATEK]

So I am missing some Red Planet points (some have posted but some missing also) and some other promotion points by Qantas.
Should I wait another week or so before perusing them?

My Red Planet points from last week's surveys have all posted, so not sure you should wait too long.

 

[ellen10]

My Red Planet points from last week's surveys have all posted, so not sure you should wait too long.

Some have and some haven't but its hard to work out which ones that I only got 15pts (not so worried about those). But I did finally complete one for 250 points and 15 mins of my time so would like those.
Who do I write to? I've not chased non posting of points before.

 

[eminere]

My Red Planet points from last week's surveys have all posted, so not sure you should wait too long.

Mine still haven't, since 3 May.