SL Valentiono
Newbie
- Joined
- Dec 1, 2017
- Posts
- 1
I booked a business class flight for 1 Dec 2017 through online Dena travel from Seoul back to Perth (transfer through DPS Bali airport) due to unsafe volcano eruption travel. I rang the Dena travel to ask for;
1. Full refund eligibility
2. Full refund credit note eligibility
If full refund and credit note not eligible "PLEASE CANCEL THE FLIGHT LESS THE ADMIN FEE."
The Dena travel agency team agreed on, as I told them I will book another business flight via Singapore instead. I repeatedly advised Dena Travel team to cancel the flight if the full refund is not eligible. Their repeatedly agreed on it.
Dena travel team not only didn't cancel the flight but advised me by email at 5.20pm. "We couldn't get hold of Garuda". If you want to cancel your flight please call yourself. As soon I saw the email, i tried to called Dena Travel Team but their were already closed at 5.40pm AND I FOLLOW UP WITH RESPOND EMAIL TO DENA TRAVEL TEAM AS WELL. "the next day when i make a complaint to Dena Team, their told me we are closing at 6pm". (yesterday, I rang them at 5.40pm their were already closed. i dont know who should I believe in the Dena travel team).
SO, I end up calling Garuda until 4am to cancel my flight in my own time.
I always been travelling on oversea trips every 3 months. THIS IS THE FIRST TIME I ENCOUNTERED SUCH AGENGY LIKE "Dena travel agency" not only trying to forfeit my flight without refund due to commission of employees performance. Also lying and denying and making excuses of the fact "not to cancel my flight" and left me almost without time to cancel my flight. "I FOUND THIS KIND OF AGENCY TOTALLY IRRESPONSIBLE"
Worst Agency Ever.
Good Luck
1. Full refund eligibility
2. Full refund credit note eligibility
If full refund and credit note not eligible "PLEASE CANCEL THE FLIGHT LESS THE ADMIN FEE."
The Dena travel agency team agreed on, as I told them I will book another business flight via Singapore instead. I repeatedly advised Dena Travel team to cancel the flight if the full refund is not eligible. Their repeatedly agreed on it.
Dena travel team not only didn't cancel the flight but advised me by email at 5.20pm. "We couldn't get hold of Garuda". If you want to cancel your flight please call yourself. As soon I saw the email, i tried to called Dena Travel Team but their were already closed at 5.40pm AND I FOLLOW UP WITH RESPOND EMAIL TO DENA TRAVEL TEAM AS WELL. "the next day when i make a complaint to Dena Team, their told me we are closing at 6pm". (yesterday, I rang them at 5.40pm their were already closed. i dont know who should I believe in the Dena travel team).
SO, I end up calling Garuda until 4am to cancel my flight in my own time.
I always been travelling on oversea trips every 3 months. THIS IS THE FIRST TIME I ENCOUNTERED SUCH AGENGY LIKE "Dena travel agency" not only trying to forfeit my flight without refund due to commission of employees performance. Also lying and denying and making excuses of the fact "not to cancel my flight" and left me almost without time to cancel my flight. "I FOUND THIS KIND OF AGENCY TOTALLY IRRESPONSIBLE"
Worst Agency Ever.
Good Luck