DENA TRAVEL / WORST & LYING AGENCY

[SL Valentiono]

I booked a business class flight for 1 Dec 2017 through online Dena travel from Seoul back to Perth (transfer through DPS Bali airport) due to unsafe volcano eruption travel. I rang the Dena travel to ask for;
1. Full refund eligibility
2. Full refund credit note eligibility
If full refund and credit note not eligible "PLEASE CANCEL THE FLIGHT LESS THE ADMIN FEE."
The Dena travel agency team agreed on, as I told them I will book another business flight via Singapore instead. I repeatedly advised Dena Travel team to cancel the flight if the full refund is not eligible. Their repeatedly agreed on it.

Dena travel team not only didn't cancel the flight but advised me by email at 5.20pm. "We couldn't get hold of Garuda". If you want to cancel your flight please call yourself. As soon I saw the email, i tried to called Dena Travel Team but their were already closed at 5.40pm AND I FOLLOW UP WITH RESPOND EMAIL TO DENA TRAVEL TEAM AS WELL. "the next day when i make a complaint to Dena Team, their told me we are closing at 6pm". (yesterday, I rang them at 5.40pm their were already closed. i dont know who should I believe in the Dena travel team).

SO, I end up calling Garuda until 4am to cancel my flight in my own time.

I always been travelling on oversea trips every 3 months. THIS IS THE FIRST TIME I ENCOUNTERED SUCH AGENGY LIKE "Dena travel agency" not only trying to forfeit my flight without refund due to commission of employees performance. Also lying and denying and making excuses of the fact "not to cancel my flight" and left me almost without time to cancel my flight. "I FOUND THIS KIND OF AGENCY TOTALLY IRRESPONSIBLE"

Worst Agency Ever.

Good Luck

 

[Denali]

 

[Guvner]

Not many happy customers: DeNA TRAVEL

 

[eric2011]

I'm glad there is a place where first time posters can join and get their rants off their chest all on the first day/post. It just seems to imply credibility.

 

[eric2011]

Not many happy customers: DeNA TRAVEL

Really makes me think FC isn't that bad

 

[theblank]

Dena travel team not only didn't cancel the flight but advised me by email at 5.20pm. "We couldn't get hold of Garuda".

Not really a surprise given that Garuda would have been swamped with phone calls at this time.

apart from that, I cant see anywhere they have lied. Online Travel agencies have always been difficult to deal with for customer service. Sure they may have been slack or incomptent but thats what you get.

 

[ftm]

Skyscanner does drive the desire to buy on price. They don't screen for quality or service.

 

[trooper]

I find myself working down the list on Skyscanner until I find an OTA I think can be trusted.....

 

[Strategic Aviation]

Skyscanner does drive the desire to buy on price. They don't screen for quality or service.

Skyscanner shouldn't be singled out, that applies to all aggregators (e.g. IWantThatFlight, Kayak, etc).

I find myself working down the list on Skyscanner until I find an OTA I think can be trusted.....

I don't like risking OTAs and usually only book direct. I've experienced issues even with big players like Expedia and trying to contact OTAs can be excruciating.

 

[JohnK]

I find myself working down the list on Skyscanner until I find an OTA I think can be trusted.....

I've seen some really too good to be true airfares on Skyscanner but mainly with questionable online travel agencies. I'd rather not take the risk for the small saving.

 

[Cynicor]

John- some of the common "tricks" are having old/expired inventory and somehow not including taxes on the fare shown to the aggregator. But I had a win that I can't explain with one of them which has opened my mind a bit.
Just booked a J fare on GA and it cost $2800 on the aggregator and $3200 directly. I bought it via "aunt betty" which was one of the options and I get a ticket number etc. On checking the GA site it says i paid $3200 for the fare! (GA apparently tell you the ticket price when you manage your booking).
I assume the Aunt Betty and others are rebating a large % of commission or volume discount etc.

 

[PineappleSkip]

Really makes me think FC isn't that bad

[RANT] Elements of OP’s rant reminded me of recent (client compelled) experiences with UK FC ‘corporate travel’ when they would run up the shutters halfway through an email booking conversation. Both times it was for travel before they opened next day. At least FC had a WTF number to ring. Never again (unless client compelled ). [/RANT]

Cheers skip.

 

[BAM1748]

Surprised people hand over money online to any company without doing the research.

 

[JohnK]

What's more surprising is some of these online travel agencies have been having issues for a long time.

How are they still in business and more importantly how does someone like Skyscanner continue to refer business to them?