Your experiences with QF delays and cancellations

[shuuy]

Delayed 24h today (JNB-SYD) given the outbound flight cracked its windscreen.

What have others received in the past for such a delay? Points/voucher?

 

[newflyer]

Delayed 24h today (JNB-SYD) given the outbound flight cracked its windscreen.

What have others received in the past for such a delay? Points/voucher?

Nothing - and no expectations behind the airline doing its best to get me on the next available flight.

While I can understand the frustration and inconvenience, I don't see this as the fault of Qantas or deserving of compensation.

But maybe I need to be tougher!

 

[Stevo.1702]

Were you accommodated for the overnight? If, for example, if I flew from Tamworth to Syd and then delayed 24 hours, would QF would provide accommodation for the night?

I ask so I can compare to a recent example where my father was diverted to Syd on a flight because Brisbane was closed due fog and he was required to book his own accommodation until he was rebooked the next day.

 

[Mattg]

My experiences with Qantas delays have been good.

A few years ago I flew DFW-SYD with QF, connecting to CBR. QF8 (DFW-SYD) was delayed overnight. Qantas put everyone up in hotels overnight in Dallas. We left the next morning and eventually arrived in SYD around 8pm, which was too late to connect to most domestic destinations (including CBR) so most pax were again given accomodation for the night and meal vouchers.

I felt that the delay was handled well. We received hotels and meal vouchers. I didn't receive, nor ask for, any further compensation.

Given the inbound QF63 had a cracked windscreen, there's not much Qantas could have done beyond providing accommodation and rebooking any connections beyond SYD. It's not like they just have a replacement 747 sitting around in South Africa.

 

[Gregoire Dumas]

Got delayed 46 hours on QF2 two weeks ago.

We all had hotel in Dubai (Crowne Plaza) and I got 20k points once arrived in Australia.

 

[Himeno]

I haven't had any major delays that QF has caused to date. Have had a few tech issues, a cargo door lock alarm at LHR and a radar replacement at SIN. Wasn't delayed more then 2 hours in both cases.
Had a 24 hour delay in DXB due to a misconnect that BA caused. QF gave me a hotel room, but I would have been happy to stay in the lounge.
Only had 1 flight canceled on me, and that was back in 2005 before I joined QFF.
Morning flight to MEL cancelled. QF moved everyone to the earlier flight, then called the wrong number. Agent claimed they left a message on voice mail. I don't use voice mail and don't have it on. 1 other person left from the cancelled flight. Was put on stand by for the next flight, almost got on with 2 people about to be off loaded when they turned up on their 3rd page.
Got confirmed seats for an afternoon flight and they let me into the Qantas Club.

 

[cmon0005]

I got 20k points once arrived in Australia.

Were the points provided automatically or did you have to ask for them?

 

[Gregoire Dumas]

Were the points provided automatically or did you have to ask for them?

I had to ask. I filed a complaint and they called me back saying this was only for WP (but I'm sure I would have got nothing had I not complained).

 

[biba]

I was booked on QF23 last Friday. Scheduled departure 09.40 actual departure 20.00 due to mechanical fault. Little information given about rescheduled departure time. Eventually we were told they had found a replacement aircraft that had to be ferried from BNE. I jumped ship and rebooked on the EK flight arriving BKK at 01.00 instead of the new QF arrival time of 03.00. All that was offered was a $20 food voucher. I noted that QF23 departed yesterday at 18.30 - again over 8 hours late.

 

[JohnK]

My experiences with Qantas and Virgin to date have been OK.

I ask so I can compare to a recent example where my father was diverted to Syd on a flight because Brisbane was closed due fog and he was required to book his own accommodation until he was rebooked the next day.

Qantas should have provided accommodation.

 

[shuuy]

I think there is a difference between weather related delays (eg fog), and mechanical delays (engine, cracked windscreen, delayed inbound aircraft due to mechanical).

For the mechanical: seems like expenses (hotel/food) plus a small amount of points is suitable.

Platinum One called me about the delay proactively, but did not mention accommodation nor food. Let's see what I can claim back...