Denied QF points earn on AY ticket & MH metal

[GCD123]

Just completed an AY ticketed flight KUL-SIN-HEL-MXP & return, in J class. Finally sorted the AY metal sectors with QF (SIN-HEL-MXP).
However, Qantas will not recognize the KUL-SIN-KUL sectors flown on MH metal.

Quote from QFF: ....unable to credit your account with Qantas Points for your travel from Kuala Lumpur to Singapore on 02 July 2017 with Malaysian Airline and from Singapore to Kuala Lumpur on 07 July 2017 with Malaysian Airline as Charter flights or Industry fares aren't eligible for earning.

The AY fare code for all the 6 flight sectors was ISA2MY. However, these 2 sectors are being treated differently.

Any clues?

Thanks.

 

[trippin_the_rift]

What fare class were your MH flights booked in?

 

[GCD123]

Not exactly sure. Here is an extract from the AY ticket & confirmation:

Issuing Airline and date : FINNAIR 05Apr17
IATA : 32392802
Restriction(s)/Endorsements : Chng Myr200/Ref Restr
Fare Calculation KUL AY X/SIN AY X/HEL AY MIL1234.95AY X/HEL AY X/SIN AY
KUL1234.95NUC2469.90END ROE4.453600

 

[Dr_Goz]

On the first page of the Finnair e-ticket, where the Itinerary is, it should clearly show the Class for each flight

 

[GCD123]

Yes, the class is I on all 6 AY ticketed sectors

 

[ftm]

Yes, the class is I on all 6 AY ticketed sectors

Were the MH sectors in I Class as well?

 

[GCD123]

Yes I class on all sectors

 

[GCD123]

Here are the Qantas earn categories on AY & MH. I class is listed and should earn at Flexible Economy rate on MH,

FinnairThis link will open in a new window. (AY)	Qantas Frequent Flyer Earn CategoriesThis link will open in a new window. on Partner Marketed Flights
		Discount Economy	Economy	Flexible Economy	Premium Economy	Business	First
Eligible Booking ClassThis link will open in a new window.	All flights	ARWZ	GLMNOPQSTV	BHKY	-	CDIJ	-
Qantas Points and Status Credits are earned on all eligible booking classes, except on Finnair codeshare flights operated by an airline other than Qantas or a oneworld alliance airline. See our points calculatorThis link will open in a new window. for the easiest way to find out how many Qantas Points and Status Credits you'll earn, or visit the tableThis link will open in a new window..

Malaysia AirlinesThis link will open in a new window. (MH)	Qantas Frequent Flyer Earn CategoriesThis link will open in a new window. on Partner Marketed Flights
		Discount Economy	Economy	Flexible Economy	Premium Economy	Business	First
Eligible Booking ClassThis link will open in a new window.	Flights between Australia and Malaysia, UK or Europe*; New Zealand and Malaysia, UK or Europe*; and Malaysia and UK, Europe* or Middle East	BHKLMVY	-	ACDFIJZ^	-	-	-
All other flights	KLMV	BH	Y	-	CDIJZ	AF
Qantas Points and Status Credits are earned on all eligible booking classes, except on Malaysia Airlines codeshare flights operated by an airline other than Qantas or a oneworld alliance airline. * Europe includes Turkey. ^ Flights booked in C, D, I , J and Z class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines Business Class service, and flights booked in A and F class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines First Class service. See our points calculatorThis link will open in a new window. for the easiest way to find out how many Qantas Points and Status Credits you'll earn, or visit the tableThis link will open in a new window..

 

[serfty]

WHat were the flight numbers for the sectors flown on MH metal?

 

[RichardMEL]

Flight should be treated as AY I class though as they were codeshares (eg: AYxx_x KUL-SIN/SIN-KUL)... this is the key, if it was MHxx_ in I class then the above holds(ie flex Y credit as stated).

 

[GCD123]

Mh613/ay6616

 

[GCD123]

MH613/AY6616 KUL-SIN 2 July
MH610/AY6617 SIN-KUL 7 July