Denied QF points earn on AY ticket & MH metal

Discussion in 'Qantas Frequent Flyer Program' started by GCD123, Jul 17, 2017.

  1. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    Just completed an AY ticketed flight KUL-SIN-HEL-MXP & return, in J class. Finally sorted the AY metal sectors with QF (SIN-HEL-MXP).
    However, Qantas will not recognize the KUL-SIN-KUL sectors flown on MH metal.

    Quote from QFF:
    ....unable to credit your account with Qantas Points for your travel from Kuala Lumpur to Singapore on 02 July 2017 with Malaysian Airline and from Singapore to Kuala Lumpur on 07 July 2017 with Malaysian Airline as Charter flights or Industry fares aren't eligible for earning.

    The AY fare code for all the 6 flight sectors was ISA2MY. However, these 2 sectors are being treated differently.:confused:
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    Any clues?

    Thanks.
     
  2. trippin_the_rift

    trippin_the_rift Established Member

    Apr 2, 2006
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    What fare class were your MH flights booked in?
     
  3. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    Not exactly sure. Here is an extract from the AY ticket & confirmation:

    Issuing Airline and date : FINNAIR 05Apr17
    IATA : 32392802
    Restriction(s)/Endorsements : Chng Myr200/Ref Restr
    Fare Calculation KUL AY X/SIN AY X/HEL AY MIL1234.95AY X/HEL AY X/SIN AY
    KUL1234.95NUC2469.90END ROE4.453600
     
  4. Dr_Goz

    Dr_Goz Junior Member

    Nov 15, 2013
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    On the first page of the Finnair e-ticket, where the Itinerary is, it should clearly show the Class for each flight
     
  5. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    Yes, the class is I on all 6 AY ticketed sectors
     
  6. ftm

    ftm Active Member

    Feb 19, 2011
    510
    70
    Sydney
    Were the MH sectors in I Class as well?
     
  7. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    Yes I class on all sectors
     
  8. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    Here are the Qantas earn categories on AY & MH. I class is listed and should earn at Flexible Economy rate on MH,


    Economy
    EconomyFlexible EconomyPremium EconomyBusinessFirst
    Eligible Booking ClassThis link will open in a new window.All flightsARWZGLMNOPQSTVBHKY- CDIJ-
    Qantas Points and Status Credits are earned on all eligible booking classes, except on Finnair codeshare flights operated by an airline other than Qantas or a oneworld alliance airline. See our points calculatorThis link will open in a new window. for the easiest way to find out how many Qantas Points and Status Credits you'll earn, or visit the tableThis link will open in a new window..

    Economy
    EconomyFlexible EconomyPremium EconomyBusinessFirst
    Eligible Booking ClassThis link will open in a new window.Flights between Australia and Malaysia, UK or Europe*; New Zealand and Malaysia, UK or Europe*; and Malaysia and UK, Europe* or Middle EastBHKLMVY- ACDFIJZ^- - -
    All other flightsKLMVBHY- CDIJZAF
    Qantas Points and Status Credits are earned on all eligible booking classes, except on Malaysia Airlines codeshare flights operated by an airline other than Qantas or a oneworld alliance airline. * Europe includes Turkey. ^ Flights booked in C, D, I , J and Z class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines Business Class service, and flights booked in A and F class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines First Class service. See our points calculatorThis link will open in a new window. for the easiest way to find out how many Qantas Points and Status Credits you'll earn, or visit the tableThis link will open in a new window..
     
  9. serfty

    Moderator

    Nov 16, 2004
    37,077
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    WHat were the flight numbers for the sectors flown on MH metal?
     
  10. RichardMEL

    RichardMEL Established Member

    Mar 28, 2014
    3,107
    1,939
    MEL
    Flight should be treated as AY I class though as they were codeshares (eg: AYxxxx KUL-SIN/SIN-KUL)... this is the key, if it was MHxxx in I class then the above holds(ie flex Y credit as stated).
     
  11. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    Mh613/ay6616
     
  12. GCD123

    GCD123 Intern

    Jun 13, 2006
    50
    0
    Sydney
    MH613/AY6616 KUL-SIN 2 July
    MH610/AY6617 SIN-KUL 7 July
     
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