dwarves
Newbie
- Joined
- Feb 20, 2017
- Posts
- 7
Just got upgraded on an upcoming SYD-SIN sector. Booked in S, so upgrade should be 40k points, right? Wrong. I was charged 50k.
Immediately called QANTAS and spoke to a lovely lass who confirmed that points charges for upgrades have been increased across the board. What used to cost 40k now costs 50k. What used to cost 25k now costs 27.5k. Etc. Supposedly this happened two days ago.
She also confirmed that, nah, QANTAS haven't exactly advertised this change.
The final kick in the teeth was, even though I requested the upgrade when the charge was 40k points, and she was happy to agree that that's what I should have been charged (because that's what I agreed to, not 50k), she couldn't do anything about it because the points team only works 9-5, so I'm the one that needs to call back and explain the issue all over again. FFS.
Immediately called QANTAS and spoke to a lovely lass who confirmed that points charges for upgrades have been increased across the board. What used to cost 40k now costs 50k. What used to cost 25k now costs 27.5k. Etc. Supposedly this happened two days ago.
She also confirmed that, nah, QANTAS haven't exactly advertised this change.
The final kick in the teeth was, even though I requested the upgrade when the charge was 40k points, and she was happy to agree that that's what I should have been charged (because that's what I agreed to, not 50k), she couldn't do anything about it because the points team only works 9-5, so I'm the one that needs to call back and explain the issue all over again. FFS.