Hi everyone
I wanted to give an update, and perhaps even see if anyone has further experience with this, and may be able to offer advice or assistance.
Way back in November I created a credit voucher with the same PNR, and was given an assurance by the FF team member that as long as I retained the PNR and kept within the promotion date, I would be eligible for the offer.
Yesterday I used the voucher, plus spent another $500 and rebooked within the allowable period (until 16 April 2017). The PNR remains the same as my original booking made on 4 May 2016.
Because it was after hours, I was unable to speak with the FF team, and did the entire thing through Reservations. I called the FF team today to see what the situation was since I added some value to the booking. I was advised by FF that in "cancelling" and creating a voucher, even though the original booking date and PNR remain, I will no longer be eligible for the promotion.
I'm pretty annoyed, as I have another booking which I also had to put into credit, with bookings totalling over $5000 which I've been holding in credit to rebook.
I can see a notation in the Ts&Cs
"If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply."
HOWEVER, I have had other bookings made within this offer period for this same offer that I have changed dates for and still been credited the bonus points.
(
https://www.qantas.com/fflyer/dyn/memberSpecials/double-status-credits-global)
Can anyone offer any help or insight...or advice?
Obviously if I'd been told I this back in November, I would have cancelled for a full refund (Y-flex ticket) and not left Qantas holding all my money for all this time!!!
Thanks everyone
S