Cancelling classic award

[Pierre_a]

Hi All,

Does anyone have any experience of how long it takes for points to be credited back to your account when cancelling an itinerary?

J seats have unexpectedly opened up for me but I don't want to risk losing out on both these and my current booking if there is the advertised 8 day turnaround in returning points.

Many thanks

Pierre

 

[RichardMEL]

Hi All,

Does anyone have any experience of how long it takes for points to be credited back to your account when cancelling an itinerary?

J seats have unexpectedly opened up for me but I don't want to risk losing out on both these and my current booking if there is the advertised 8 day turnaround in returning points.

Many thanks

Pierre

What about changing the booking to J (and probably copping the change fee)?

seems like the safest way.

 

[lovetravellingoz]

Hi All,

Does anyone have any experience of how long it takes for points to be credited back to your account when cancelling an itinerary?

Last time I cancelled a J booking on 29FEB, they were back in the account on 1st MAR.

 

[Pierre_a]

What about changing the booking to J (and probably copping the change fee)?

seems like the safest way.

I have to call to change (it's a cx booking) so figure I will cop a call centre fee as well - unless I am missing something.

 

[Pushka]

You can upgrade online also.

 

[RichardMEL]

I have to call to change (it's a cx booking) so figure I will cop a call centre fee as well - unless I am missing something.

Well you could ask if they'd wave the service fee since you can't make the change online

or take the chance on the cancel and rebook but given the uncertainty of when the points would be back in the account you may end up with no seats and that would be bad. I guess it's the chance you take - vs the cost of the change/service fee to do - and that I guess is the real dilemma here

of course whatever you do do it quickly lest the J avail go away!!! Best wishes!

 

[amaroo]

I cancelled a booking last month... points were back in the account before I hung up.

 

[Pierre_a]

Thanks for the advice all. A couple of glasses of the old vino blanco removed my inhibitions and I cancelled the booking. Points were in my account within minutes.

Regrettably I kept getting a database failure message that prevented me from finalising the j booking so I ended up on the phone anyway. Still fees were waived and 3 x J awards on EK to MEL - LHR just before xmas secured. given QF haven't released any availability in any class between Dec 13th and Dec 31st I am over the moon to have got this result.

Now to focus on the return!