Splitting Qantas bookings online

[medhead]

I been looking to make some changes to a Qantas award booking for 4 pax. When I called Qantas the other day the CSO said it was possible to split one passenger from the booking online, presumably via MMB. I can't see this option at all. Has anyone done such a thing online?

 

[opusman]

The option never appears for me, but someone on here has in the past posted a screenshot showing a "Split" command on the left of the MMB page (where the Resend tax invoice etc options are).

 

[Pushka]

It appears as two twisted arrows in the Manage Your Booking. About middle right. Not in the left panel. Successfully used it just before Christmas.

 

[medhead]

Thanks.

I can't see anything. I think perhaps this is not possible for awards.

 

[Moindardt]

I just had 2 awards split so we could upgrade one of the fares. Just call and it takes them 30 seconds.

 

[ozbeachbabe]

It appears as two twisted arrows in the Manage Your Booking. About middle right. Not in the left panel. Successfully used it just before Christmas.

Was this change done on a desktop?

Thanks.

I can't see anything. I think perhaps this is not possible for awards.

Were you trying to do it on an ipad?

 

[opusman]

I see no option, on a desktop.

 

[Pushka]

I made the change on a PC. I clicked the arrow symbol and was next asked which pax was to keep the original PNR. I changed my PNR so clicked on next and shortly after received a new PNR for me and existing booking stayed in MrP's account - which was the one in which I had originally booked. I then went on to cancel my booking as I could no longer fly and MrP flew as per existing.

 

[medhead]

Was this change done on a desktop?

Were you trying to do it on an ipad?

on a laptop. 4 awards showed up so I didn't have to split in the end.

I just had 2 awards split so we could upgrade one of the fares. Just call and it takes them 30 seconds.

Thanks. I was interested to explore the online, self service options. (achieving the outcome was a secondary issue)