Everyday Rewards Targeted Offers

[mhen]

I found this latest offer for online shopping very confusing.
Email says
2. Enter promo code REWARDS30 at checkout when you spend $100 or more across 3 separate orders online.

Initially I took that to mean spend at least $100 across (i.e. in total) 3 separate orders. Then I realised the fine print required $100 in each shop.

Should I refer this to the Grammar thread for discussion on the meaning of "across"?

 

[chrispy3276]

I found this latest offer for online shopping very confusing.
Email says
2. Enter promo code REWARDS30 at checkout when you spend $100 or more across 3 separate orders online.

Initially I took that to mean spend at least $100 across (i.e. in total) 3 separate orders. Then I realised the fine print required $100 in each shop.

Should I refer this to the Grammar thread for discussion on the meaning of "across"?

That's how I read it as well. I've amended my post for clarification - big difference between $100 and $300!
(Also slightly annoying this offer actually commenced on the 1st but we weren't e-mailed until the 6th).

 

[JohnK]

Offer received today: $30 WWD for a minimum $100 spend on 3 online orders (by Jan 31). Very particular offer - don't think I've ever done more than one online order in a month.

Received similar offer. Way too difficult.

 

[rainbowgirl]

Received similar offer. Way too difficult.

Yes I agree. I'll be ignoring the offer received on our two online accounts. It's extremely unusual for us to spend $100 in one hit at Woolworths and the largest online order I've ever placed is around $60. I also agree with other members regarding the poor wording of the offer.

 

[blackcat20]

I found this latest offer for online shopping very confusing.
Email says
2. Enter promo code REWARDS30 at checkout when you spend $100 or more across 3 separate orders online.

Initially I took that to mean spend at least $100 across (i.e. in total) 3 separate orders. Then I realised the fine print required $100 in each shop.

Should I refer this to the Grammar thread for discussion on the meaning of "across"?

Yes, the intitial wording and the Ts&Cs are a bit contradictory. I also read it as $100 across three shops initially, for $30 but the fine print revealed that is not the case. Very clumsy offer.

 

[get me outta here]

Just wondering if anyone has ever won by filling in one of these?

Tell us what you think for a chance to win a $100 WISH gift card!

Dear get me outta here, Thanks for shopping at our Woolworths, Woden store on Tuesday, 5 January 2016. We are very committed to improving our service and to help us serve you better, we’d really appreciate your feedback by completing the attached 5 - 7 minute survey. We know you’re busy so as a way to say thank you, once you complete the survey you will automatically be entered into a monthly draw to win 1 of 10 $100 WISH gift cards. The survey will stay open until Wednesday, 13 January 2016. We look forward to seeing you again soon! Brad Banducci Managing Director, Woolworths

 

[rainbowgirl]

I've filled out a few of these surveys but I've never won a card.

 

[lovetravellingoz]

I've filled out a few of these surveys but I've never won a card.

As a general rule I don't enter any of these surveys/competitions from any rewards program and the like where there is only the chance of winning a small prize.

IMO if they want my time, they have to pay for it with a guaranteed award attractive enough to compensate me for my time.


Having said that my eldest daughter when she was at Uni with plenty of free-time found it quite lucrative to look for competitions where she judged that there were few entries (some Facebook ones actually showed how many entries) and where some small effort was required (poem, pic etc) and focussed on those. She "won' many small items but also things like $1000 cash from Dominos, Walking Trip in The Atlas Mountains in Morocco with Intrepid, Two week Europe Bus trip etc...

 

[get me outta here]

Thanks lovetravelling and rainbow. I won't be doing that WOW survey. Your daughter has done well, and very savvy.

As a general rule I don't enter any of these surveys/competitions from any rewards program and the like where there is only the chance of winning a small prize.

IMO if they want my time, they have to pay for it with a guaranteed award attractive enough to compensate me for my time.


Having said that my eldest daughter when she was at Uni with pleanty of free-time found it quite lucrative to look for competitions where she judged that there were few entries (some Facebook ones actually showed how many entries) and where some small effort was required (poem, pic etc) and focussed on those. She "won' many small items but also things like $1000 cash from Dominos, Walking Trip in The Atlas Mountains in Morocco with Intrepid, Two week Europe Bus trip etc...

 

[Himeno]

Just wondering if anyone has ever won by filling in one of these?

Tell us what you think for a chance to win a $100 WISH gift card!

Dear get me outta here, Thanks for shopping at our Woolworths, Woden store on Tuesday, 5 January 2016. We are very committed to improving our service and to help us serve you better, we’d really appreciate your feedback by completing the attached 5 - 7 minute survey. We know you’re busy so as a way to say thank you, once you complete the survey you will automatically be entered into a monthly draw to win 1 of 10 $100 WISH gift cards. The survey will stay open until Wednesday, 13 January 2016. We look forward to seeing you again soon! Brad Banducci Managing Director, Woolworths

hmmm... what sort of questions were in that? I'm thinking these sorts of surveys, with a certain store mentioned, is where they get the VOC data from ("Voice of the Customer" - replaced mystery shoppers).

 

[get me outta here]

I can't say as I didn't click through. I think mystery shoppers are more about 'testing' SOPs and staff.

hmmm... what sort of questions were in that? I'm thinking these sorts of surveys, with a certain store mentioned, is where they get the VOC data from ("Voice of the Customer" - replaced mystery shoppers).

 

[rainbowgirl]

hmmm... what sort of questions were in that? I'm thinking these sorts of surveys, with a certain store mentioned, is where they get the VOC data from ("Voice of the Customer" - replaced mystery shoppers).

Some of it is just ranking levels of customer service by number. Some of it asks about specific sections of the store. The sections change from survey to survey depending on various promotions. Some questions want you to write answers rather than just use the multiple choice function. There is an option for you to ask for the manager to call you back regarding both good and bad things you've said about the particular store. I think the questions might also ask about trolleys and carparks. I've had a couple of calls from the various managers. They've explained things they have done to resolve any issues I've mentioned and given me some background information to changes which have taken place in the store. I once asked about the lack of a trolley return in a particular section of the carpark. This was soon after the store introduced the coin slot trolleys. Soon after the call an improvised trolley return was installed by the staff so customers had a convenient place to return trolleys without having to go into the store again or walk a long way from their cars.

 

[Anna]

Anyone else noticing more WW price scanning errors than usual? Twice in my last 2 shops! The last one actually had 2 errors. It's getting so that I don't want to leave the store until I've read the entire cash register docket.

 

[stoneman]

Yes definitely. The one down the road from us is famous for any price reduced stock scanning at full price as well.
That and they don't give it to you free for scanning wrong and you having paid full price...

 

[Himeno]

Yes definitely. The one down the road from us is famous for any price reduced stock scanning at full price as well.
That and they don't give it to you free for scanning wrong and you having paid full price...

That's not a scanning policy as the price is marked on the item. They should be overriding the scan and using the register reduce to clear option to enter the correct, labeled, price.

What's funny is they can't seem to get the WR tickets to work right. At least once or twice a week, there are comms about some sort of issue with the W$ tickets.

Right now, I'm more worried about the changes to the meat departments. (Trialed in WA, rolled out in VIC last year, in process in SA, announced today for ACT and "lower" NSW). A lot of staff currently working in meat departments are likely to be getting transferred, pay cuts or made redundant.

 

[rainbowgirl]

No offers so far this week.

It's a pity about the reduction in the meat department section. I liked being able to talk to the butchers in our store. They'd always try to find meat for me, even if it wasn't on display. I've been told now that most of the meat will be prepacked offsite and there won't be much flexibility about pack sizes instore.

 

[whatmeworry]

So much for Woolworths employing Australians.

 

[samh004]

The last few posts have wandered off topic and started to become personal. Stick to the thread please or your posts will be moderated.

 

[incumbent]

So much for Woolworths employing Australians.

They do. And what does this have to do with earning Woolworths dollars?

 

[Himeno]

No offers so far this week.

It's a pity about the reduction in the meat department section. I liked being able to talk to the butchers in our store. They'd always try to find meat for me, even if it wasn't on display. I've been told now that most of the meat will be prepacked offsite and there won't be much flexibility about pack sizes instore.

The new model was rolled out in WA as a trial in 2013. VIC got it late last year, phased in between Sep and Nov.
Most stores are going 100% case ready, supplied out of a Woolworths owned meat packing factory in Laverton, VIC. Selected stores are getting "butcher shops" which are similar to deli's. But not all current production stores are getting them. There are 17 stores in Canberra. 12 currently have in store production. 9 will get the new butcher shops. 16 stores in NSW are currently listed as having changes. 13 are currently production. 3 will get the new butcher shops.

With the info I got today, there is a high probability that I'm going to be forced into a lower grade and get an approx $5k/yr pay cut through no fault or choice of my own.

and once again, they are claiming that this "is what customers want".


We did say that the amount of offers being sent out was going to be reduced...