How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[kermatu]

Hilton CNS

View attachment 59727

Nice one! Is that in the Premier Suite?

I had a bottle of sparkling in the fridge my last visit, but wasn't sure it was a gift or part of the mini-bar - so I left it! Not a huge fan of sparkling so wasn't fussed -- but curious to know if I missed out?? Got water and honey as welcome amenities anyway.

 

[Deleted member 29185]

May I ask if this was for a special occasion or just a welcome gift?

No special occasion.....just a welcome gift.

Nice one! Is that in the Premier Suite?

Yes, well spotted. I like this room.

 

[kermatu]

I like it too, but wasted space when I've been there solo - and had no intention of doing any cooking!

 

[Deleted member 29185]

I like it too, but wasted space when I've been there solo - and had no intention of doing any cooking!

I agree totally. When I'm here solo (most of the time), any of the rooms will do...I don't much care, but I do prefer either the 8th or 9th floor. When my wife joins me, I like the premier suite because it's big, relaxing and comfortable although a bit dated in style (and to be honest, I'd have to say the rate makes it the best value suite in Oz, IMHO).

 

[kermatu]

The guaranteed privacy (non Harbour Lights side) is also a plus. You do miss out a bit on the sun, and the occasional entertainment that HL offers! but much more secluded.

 

[Deleted member 29185]

The guaranteed privacy (non Harbour Lights side) is also a plus. You do miss out a bit on the sun, and the occasional entertainment that HL offers! but much more secluded.

The HL floor show is enough to make me want to choose the inlet side. Ahhh, the serenity!

 

[jackthomas]

Property: Doubletree Melbourne
Status: Diamond
Room Booked: King Flinders Street View
Room Received: King River Skyline View

Today apparently marks the 1st birthday of the hotel opening so theres many festivities, including a canapés and drinks for HHonors members with the GM in the hotel restaurant tonight, although not sure ill be able to attend.
Room is nice and clean with a good view. I personally quite like this hotel despite them not offering great HHonors recognition, I won't need an EL tonight and breakfast will be in and out tomorrow so not really fussed as I usually would be.

 

[Aussie_flyer]

At HSW last week as a GOLD upgraded from King Deluxe to 2 bedroom suite. Not bad and actually I had a good use for it that night. Came with exec lounge access too.

 

[jackthomas]

At HSW last week as a GOLD upgraded from King Deluxe to 2 bedroom suite. Not bad and actually I had a good use for it that night. Came with exec lounge access too.

In my experience, HSW is probably the most generous with suites to golds in Aus... I've received a suite roughly 70% of my stays there.

 

[Aeolus]

In my experience, HSW is probably the most generous with suites to golds in Aus... I've received a suite roughly 70% of my stays there.

Agreed! Even higher % for diamonds. Here for the next 3 nights and enjoying the Yarra suite for the entire stay from king Guestroom. Definitely more frequent upgrades on OLCI than HSYD (my upgrades at HSYD usually granted at the reception).

 

[Sbv72]

Hoping for a suite upgrade a HSW next Saturday. Will be first stay at HSW.

 

[drross]

Hoping for a suite upgrade a HSW next Saturday. Will be first stay at HSW.

good luck. do you have HH status?

 

[Buzzard]

Hoping for a suite upgrade a HSW next Saturday. Will be first stay at HSW.

Me too as a Diamond for this coming Saturday. Never had a suite upgrade there yet.

 

[QF WP]

Property: DoubleTree Cairns
Status: Gold
Room booked: King, City & Mountain view @ TravelZoo $129/night deal
Room received: King City & Mountain View on Hilton Honors floor (7th IIRC)

Not sure I posted this amenity for my recent stay at the DoubleTree CNS:



Room was as I remember them in the HI days, nothing flash but very acceptable. Realised after I read the welcome card upon accessing room that I knew the Manager, so dropped her a note.

 

[QF WP]

Photos of the room, no Hilton CNS style but very acceptable in the circumstances:

 

[Sbv72]

good luck. do you have HH status?

Diamond. About 2 for 10 on upgrades since Diamond, and no suites.

 

[drross]

Diamond. About 2 for 10 on upgrades since Diamond, and no suites.

they should look after you.

 

[Deleted member 29185]

Property: DoubleTree Cairns
Status: Gold
Room booked: King, City & Mountain view @ TravelZoo $129/night deal
Room received: King City & Mountain View on Hilton Honors floor (7th IIRC)

Not sure I posted this amenity for my recent stay at the DoubleTree CNS:

Room was as I remember them in the HI days, nothing flash but very acceptable. Realised after I read the welcome card upon accessing room that I knew the Manager, so dropped her a note.

I stayed about three weeks ago. No recognition as a diamond and all pretty ordinary rooms offered at on-line check-in. Was given a sea view room at the counter but no card, no cookie and no choc nuts (or whatever they are in your pic). There were two bottles of water in the fridge, but that was it. A friend was staying at the same time, in another room and received nothing as well. My wife stayed at DT-MEL and had to ask for the cookie, it was not offered (both are diamonds) so I think perhaps Hilton needs to educate their DT staff a bit. If they advertise the cookie (which they do proudly) then offer it all the time, not just occasionally or when someone asks for it.

As you say, the DT_CNS rooms are Ok, but the place still has the feel of a "tour bus special" and it won't drag me out of the H-CNS unless the Hilton is chockers (which it has been often of late).

 

[JessicaTam]

Property: Doubletree Melbourne
Status: Diamond
Room Booked: King Flinders Street View
Room Received: King River Skyline View

Today apparently marks the 1st birthday of the hotel opening so theres many festivities, including a canapés and drinks for HHonors members with the GM in the hotel restaurant tonight, although not sure ill be able to attend.
Room is nice and clean with a good view. I personally quite like this hotel despite them not offering great HHonors recognition, I won't need an EL tonight and breakfast will be in and out tomorrow so not really fussed as I usually would be.

View attachment 59761

I think that letter needs posting in the grammar thread! :shock:

 

[kermatu]

I think that letter needs posting in the grammar thread! :shock:

Actually sends a very poor signal that a GM (or anyone, frankly) would sign-off on such a poor letter.