Qantas refund vanished from thin air

[Justinf]

Hi all,

I made a QF booking one way MEL-SYD for 19 September. I made the booking on September 9.
Turned out I couldn't travel so went to get a refund or travel bank option and the website said I could get a refund. The fare was $160 (saver) so I was entitled to $72 back, minus the $88 fee. Cool.
So I clicked on the refund, it processed and went through, and then sat back and relaxed.
A few days went by and there was no refund appearing in my credit card netbank. Waited a few more days and no refund.
Stupidly I deleted the email that QF sent to confirm me of my booking so I now have no record of the booking reference number (my own fault).
I contacted the wonderful QF reps in twitter and they looked into it for me, but cannot find any reference to the booking I made and couldn't help.
The refund still hasn't appeared and I am starting to fear that my stupidity in deleting the booking email will come back to haunt me.
I have opened a feedback response online and provided screenshots of the $160 coming out of my account and subsequent transactions that show that in the following weeks or so, the refund had not appeared.
It says it can take 15 days for them to get back to me.
Short of doing this, does anyone know what i can do? if I have to forfeit the $72, i will be annoyed, but also will recognise that I should have kept the original email (email searches of my trash etc turn up nothing).

 

[Pushka]

Can you see a voucher in your account? Sometimes it gets converted. Last year I waited a month. Called them up and Q said it would be processed in 7 days. It wasn't. Called them up again and finally received a refund. I'd call them until it gets sorted.

 

[Justinf]

Can you see a voucher in your account? Sometimes it gets converted. Last year I waited a month. Called them up and Q said it would be processed in 7 days. It wasn't. Called them up again and finally received a refund. I'd call them until it gets sorted.

definitely no voucher. I can barely explain what happened in writing let alone to someone on the phone, but I will try if I have to.
The twitter people asked for my PIN and account details and couldn't find anything.

 

[ozbeachbabe]

Hi all,

I made a QF booking one way MEL-SYD for 19 September. I made the booking on September 9. Turned out I couldn't travel so went to get a refund or travel bank option and the website said I could get a refund. The fare was $160 (saver) so I was entitled to $72 back, minus the $88 fee. Cool.

So I clicked on the refund, it processed and went through, and then sat back and relaxed. A few days went by and there was no refund appearing in my credit card netbank. Waited a few more days and no refund.

Stupidly I deleted the email that QF sent to confirm me of my booking so I now have no record of the booking reference number (my own fault).
I contacted the wonderful QF reps in twitter and they looked into it for me, but cannot find any reference to the booking I made and couldn't help.
The refund still hasn't appeared and I am starting to fear that my stupidity in deleting the booking email will come back to haunt me.

I have opened a feedback response online and provided screenshots of the $160 coming out of my account and subsequent transactions that show that in the following weeks or so, the refund had not appeared. It says it can take 15 days for them to get back to me.

Short of doing this, does anyone know what i can do? if I have to forfeit the $72, i will be annoyed, but also will recognise that I should have kept the original email (email searches of my trash etc turn up nothing).

Can you call QF tonight and see if they can retrieve the pnr by retrieving your name against the original flight number and date of 19 Sep as pnrs usually stay live for about 48-72 hours after the original date of travel so even if the flight was subsequently cancelled they'd still be able to retrieve the booking as you did hold a booking at one stage for that flight.

Do you have any travel apps eg Trip Advisor that are linked to the email address your travel itineraries get sent to? They may have created a new trip that would have the QF pnr reference in it.

I don't suppose the deleted email is still in your recycle bin or trash can?

 

[cmon0005]

I believe the refund happens manually as recently I was worried when I submitted a refund on a qf ticket online then realised the credit card I booked with originally I had cancelled a few weeks ago and where would the money end up.
in the end called qf was given an email address for the refunds team who process the refunds they required a stat Dec and evidence of old +new card numbers.. so don't get worried of it doesn't come straight away as someone manually does this.

 

[medhead]

I'm assuming saver fare means red-e-deal. In which case I thought any refund had to go back into a voucher/pnr fur future use.

 

[blackcat20]

I'm assuming saver fare means red-e-deal. In which case I thought any refund had to go back into a voucher/pnr fur future use.

I cancelled a similar booking last week and was given the option of a voucher or a refund....

 

[Red Roo]

definitely no voucher. I can barely explain what happened in writing let alone to someone on the phone, but I will try if I have to.
The twitter people asked for my PIN and account details and couldn't find anything.

Perhaps I can assist. Please send me a private message with your name and Frequent Flyer number as reference.

 

[Justinf]

Perhaps I can assist. Please send me a private message with your name and Frequent Flyer number as reference.

Thank you. I will and thank you to everyone else who replied in this thread.