10 pts / $ for Qantas Vouchers - Back for Xmas 2014

[QF WP]

Perhaps QF has truly learnt from their previous years' mistakes. One can only hope that it was an "enhancement" to their systems

 

[Dalek]

A quick question if I may - I currently have a 50% bonus SC offer available, if I use one of my Xmas vouchers to book a flight are these eligible for the bonus? Or are they treated like other vouchers and the booking dated from the voucher purchase date?

Thanks in advance

 

[JohnK]

A quick question if I may - I currently have a 50% bonus SC offer available, if I use one of my Xmas vouchers to book a flight are these eligible for the bonus? Or are they treated like other vouchers and the booking dated from the voucher purchase date?

They may not post the bonus SCs automatically but you can easily argue with customer care that you made a new booking regardless of when the gift voucher was created. I have done this successfully in the past.

 

[drross]

A quick question if I may - I currently have a 50% bonus SC offer available, if I use one of my Xmas vouchers to book a flight are these eligible for the bonus? Or are they treated like other vouchers and the booking dated from the voucher purchase date?

Thanks in advance

have done the same in the recent past..used voucher and received bonus SC without any dramas. Love bonus offers

 

[RichardMEL]

Absolutely. it's a revenue ticket so it should qualify.

 

[Dalek]

Thanks JohnK, drross & RichardMel for the quick response. I don't really the offer at this stage being most of the way to requalifying for WP with 6 months to go but I don't want Qantas to think I don't appreciate the offer.

 

[medhead]

Absolutely. it's a revenue ticket so it should qualify.

The issue is that the vouchers have a created date on them. That makes the computer think the booking was created at that date, not when the actual flights are purchased. So using a voucher for a SC promo will require a phone call to present the case. When I've called in the past they initially said it doesn't qualify based on the voucher date then look further and see the booking date.

 

[RichardMEL]

The issue is that the vouchers have a created date on them. That makes the computer think the booking was created at that date, not when the actual flights are purchased. So using a voucher for a SC promo will require a phone call to present the case. When I've called in the past they initially said it doesn't qualify based on the voucher date then look further and see the booking date.

oh. Duh @ me. Obvious and I didn't consider that. I was thinking of purchase of a voucher now, but the thread is of course about the (now) past promo. You're right of course

 

[JohnK]

The names of voucher recipients may be changed when you redeem the voucher.

I am a little confused by the statement above. Has anyone done this successfully?

I want to book flights for another person and they will be travelling with me. I was hoping not to purchase new gift vouchers.

Possible?

 

[medhead]

oh. Duh @ me. Obvious and I didn't consider that. I was thinking of purchase of a voucher now, but the thread is of course about the (now) past promo. You're right of course

Well now that is another whole thing that opens up interesting possibilities.

 

[defurax]

I am a little confused by the statement above. Has anyone done this successfully?

I want to book flights for another person and they will be travelling with me. I was hoping not to purchase new gift vouchers.

Possible?

Absolutely, you can change names at the last step just before entering payment information.

 

[JohnK]

Absolutely, you can change names at the last step just before entering payment information.

OK thanks. I do not remember noticing that before.

 

[eosphoros]

Has anybody had their points credited yet? I seem to have one voucher credited but not the others. Curiously the one that has been credited was purchased later than the other ones.

EDIT: Sorry. Scrolled through a few pages back and it seems most points have posted. I'll have to call FF customer care. Sigh.

 

[drross]

No dramas for us this year. You'd better call them

 

[ComeFlyWithMe]

No issues with points, still waiting on 6 residual vouchers from November.

 

[RAM]

No issues with points, still waiting on 6 residual vouchers from November.

Make sure you note down, time, name, length of call etc of the call so you create an audit trail.

In many call centres it is easy to pretend you're doing something while talking on the phone with a customer and then put the phone down and finish your Facebook post...

I've caught out on major bank 7 times in 5 years where operators have committed to action and nothing is typed in the file. Having call start, duration and date makes it easy for a call to be pulled from the system even if the person has given you a bogus name.

 

[CMA222]

No issues with points, still waiting on 6 residual vouchers from November.

I had no issues this year with residuals, because given last years hassles, I made sure I had vouchers that were always less then the fare. That does not let QF off the hook and no one would willingly say "keep the change" in these circumstances. They are in breach of their own self imposed contract terms and they certainly know how to enforce them when it suits them. I suggest a separate thread where those owed residual vouchers can collectively apply pressure on QF for a resolution, and if it is not achieved follow it up with a collective complaint to the Airline Customer Advocate or a Fair Trading Department office. We all want to play fair and be nice but if the QF response is to simply ignore it and hope it goes away - then more drastic action is needed.

 

[JohnK]

In many call centres it is easy to pretend you're doing something while talking on the phone with a customer and then put the phone down and finish your Facebook post...

You wouldn't do it if they have installed Verint/Impact360 or something similar and employ people to do regular SQA reviews.

 

[RAM]

You wouldn't do it if they have installed Verint/Impact360 or something similar and employ people to do regular SQA reviews.

Caught out a major call centre yesterday when I asked for a recap of the previous days calls (charged amount but no order generated) - no record and recording stopped at customers request except I asked for a copy of the call (while on it) to be sent to me as is my right.

This would be #1 or #2 Australian call centre operators. Then call-backs that I requested to be recorded were not but only told on day 3 of debacle. "You need to call us as none of our outgoing calls can be recorded whether you ask for it or not."

Be warned!

 

[ComeFlyWithMe]

Finally received residual vouchers today despite first raising this with QF in November, however they have taken the residual value on 5 vouchers and issued a single voucher.

The voucher masters on this thread will see the issue with this approach...

Anyway, it only took 5 months to get the value back, perhaps I should be grateful to have received anything at all.