juddles
Suspended
- Joined
- Aug 2, 2011
- Posts
- 5,283
- Qantas
- Platinum 1
G´day everyone,
just have a bit of a question re a Virgin problem with a flight reschedule. (If this is not the correct fórum -please move)
Last year my mother-in-law booked a flight from Mackay to Nadi with Virgin. They were purchased as one-way tickets for her and her partner. The original booking included a short stopover in Brisbane as the following:
4th April MKY-BNE06:30-07:55, BNE-NAN 09:30-15:00
She has now been advised by Virgin that the flights have changed, with the new details:
3rd April MKY-BNE19:05-20:30
4th April BNE-NAN 08:25 – 13:55
They have changed a simple 1:35hr stopover, to a 13hr overnighter, due to them changing the second leg to an earlier time.
She is quite elderly and meek, and when she called them to ask about this, they told her Virgin would not provide accomodation. They suggested that she try to stay with friends or family! When she explained she has no family in Brisbane, she was told she should book a ¨cheap hotel near the airport¨ but that Virgin would not pay for that.
Apart from the gall of anyone mentioning ¨cheap hotels near Brisbane airport¨ (do they exist??), I am unsure that it is very fair for the airline to forcé this stopover without assisting with accomodation.
Is this standard process? Is she eligible for accomodation assistance?
Any advice greatly appreciated!
just have a bit of a question re a Virgin problem with a flight reschedule. (If this is not the correct fórum -please move)
Last year my mother-in-law booked a flight from Mackay to Nadi with Virgin. They were purchased as one-way tickets for her and her partner. The original booking included a short stopover in Brisbane as the following:
4th April MKY-BNE06:30-07:55, BNE-NAN 09:30-15:00
She has now been advised by Virgin that the flights have changed, with the new details:
3rd April MKY-BNE19:05-20:30
4th April BNE-NAN 08:25 – 13:55
They have changed a simple 1:35hr stopover, to a 13hr overnighter, due to them changing the second leg to an earlier time.
She is quite elderly and meek, and when she called them to ask about this, they told her Virgin would not provide accomodation. They suggested that she try to stay with friends or family! When she explained she has no family in Brisbane, she was told she should book a ¨cheap hotel near the airport¨ but that Virgin would not pay for that.
Apart from the gall of anyone mentioning ¨cheap hotels near Brisbane airport¨ (do they exist??), I am unsure that it is very fair for the airline to forcé this stopover without assisting with accomodation.
Is this standard process? Is she eligible for accomodation assistance?
Any advice greatly appreciated!