Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less luggage]

[serfty]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

It was a cut-and-paste from one of my Qantas etickets, page 3. It's on other ones too. ...

I was referring to the actual luggage listed against each segment on the e-ticket. Some agencies provide this information - failing that is might be possible to looked it up.

QF133

[TH="class: first date colhead"] Date[/TH]
[TH="class: time colhead"] Departure[/TH]
[TH="class: from colhead"] From[/TH]
[TH="class: to colhead"] To[/TH]
[TH="class: flight colhead"] Flight[/TH]
[TH="class: stops colhead"] Fare basis[/TH]
[TH="class: duration colhead"] Coupon status[/TH]
[TH="class: luggage colhead"] Baggage's[/TH]
[TH="class: status colhead"] Status[/TH]
[TH="class: cabin colhead"] Fare class[/TH]

[TD="class: first date"] Wednesday 03 July [/TD]
[TD="class: time"] 18:30[/TD]
[TD="class: from"] Melbourne (Melbourne Airport)[/TD]
[TD="class: to"] Auckland (Auckland International)[/TD]

[TD="class: stops"] ONAU4[/TD]
[TD="class: duration"] Open for use[/TD]
[TD="class: luggage"] 30 Kg[/TD]
[TD="class: status"] Paid[/TD]
[TD="class: FF last"] O[/TD]

or

www.checkmytrip.com generally shows for each journey (click the +).

 

[Austman]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

www.checkmytrip.com generally shows for each journey (click the +).

Had a look at some future QF bookings on checkmytrip. The allowance shown there (at least for me) is the for the cabin class and not my passenger status.

 

[serfty]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

Had a look at some future QF bookings on checkmytrip. The allowance shown there (at least for me) is the for the cabin class and not my passenger status.

Exactly - Qantas don't ticket with the additional allowance for status included for each individual journey. I was wondering how the OP could imply different allowances on the ticket in this context.

With IATA302 the baggage allowance for each "journey" is automatically calculated on ticketing. Airlines can have entries with the APTCO facility referencing such additional allowance so they can be included on the e-ticket listed allowances. However, they generally choose not to - this includes QF. Thus the allowance saved with a QF e-ticket is the (no status) base.

 

[Austman]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

So does that mean that it's the check-in staff that can allow any extra baggage limit (as per the Qantas pdf eticket) based on the passenger's current FF status?

 

[serfty]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

So does that mean that it's the check-in staff that can allow any extra baggage limit (as per the Qantas pdf eticket) based on the passenger's current FF status?

Yes - and it has caused problems.

e.g. <Europe>-(BA)-xLHR-(QF)-SYD - QF is the MSC and the QF baggage allowance (including any additional status based allowance) applies for the entire journey. There have been cases of BA staff at <Europe> check-in refusing or trying to charge for the additional status allowance as it's "not on the e-ticket".

 

[Austman]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

It would seem though (but would be good if the OP clarified the exact situation) that it was on a QF operated flight where the check-in baggage issue occurred. If so, that's QF check-in staff (or QF agents). And if the OP's ticket was all on QF then MSC doesn't apply.

 

[serfty]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

I have little doubt it was QF ...

 

[samh004]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

Good to hear your selection sticks on QF. I think I read that on BA if you drop status and you previously selected a seat that is normally reserved for higher tiers you get turfed out.

I will be testing this out in April

It would seem though (but would be good if the OP clarified the exact situation) that it was on a QF operated flight where the check-in baggage issue occurred. If so, that's QF check-in staff (or QF agents). And if the OP's ticket was all on QF then MSC doesn't apply.

But it's not an issue, they didn't have status anymore so weren't entitled to any extra

 

[Quickstatus]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

I disagree with Martin's post.

I had a look at my recent international QF e-ticket itinerary and receipt.

The information on checked baggage allowance is on page 3 under "Travel information" and nowhere else.

It sets out clearly what baggage allowances a passenger is entitled to depending on cabin and Tier Status. This is a standard pdf page attached to any e-ticket.


I concur with the logic of other AFf posters here.

If you were Gold at the start of the journey and at the return journey were actually Platinum would you expect to be treated as a Platinum passenger rather than as a Gold which you were at the start?

You are asking the airline to make a special consideration/allowance for you. But Where will the cutoff for airline consideration be. You say your itinerary dates were short between outbound and return. What happens if you had a return flight 6 months from outbound and your Tier Status changed the day of your arrival into the outbound airport. 6 months later you return but your status was downgraded 6 months ago. Do you expect to be treated as though you were still at your higher status 6 months ago?. Where is the cutoff, 1 week, 2 weeks, 1 month etc etc.

In your case I dont believe QF is being unfair at all.


QF sends email FF statements and newsletter all the time. I always read them. And like many AFF members I know when my "Date of Reckoning" is.



*********************************************
Martin - you have come to the right place and WELCOME.
*********************************************

May I suggest 2 options:


1)Rather than saying you will never fly with a particular airline again (while acknowledging the caveats you sensibly outlined), may I suggest that you use the combined and distilled knowledge in this forum so whatever Frequent Flyer programme you are enrolled in will actually work for you.

2 Resign from FF program membership and travel only BFOD (best fare of day) for whatever cabin you wish to travel in. This is not such a dumb idea as attaining Tier status can be like running in a hamster wheel.

 

[Martin Hughes]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

[FONT=&quot]Not an appropriate site for me - some people are constructive and are thanked but far too many people seem to see it as a competition or a desire to support an unsatisfactory airline (or one of their bad procedures) at all costs (for whatever their reasons – hi, Tim). And some are effectively just flamers who have absolutely no idea of the incorrect assumptions they make in formulating their replies, assuming that their lives and flying habits (booking for staff, clients and self but only getting own points), reasons for flying (business), motivations and need to complain (repeatedly disrupted business and resulting losses), and reason for being low on points in a particular year (no Qantas flights, regularly using up huge numbers of points before Qantas do an Ansett) are the same as their own and is not being a good customer. Get a life![/FONT]
[FONT=&quot] [/FONT]

[FONT=&quot]So I'm off from this site like a shot and won’t be back - and yes, only a Qantas flier 48 years and a frequent flyer for 22 years still flying scores of airlines in 40 countries, making bookings for staff (who get the credits) and clients as well as myself and immediate family losing status for myself some years because using up so many accrued points and because Qantas so rarely has flights or partners in places I need. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Not previously aware of this issue despite the time flying because I invariably connect with small airlines and charter flights, or don’t know if I will, but finally did otherwise. I had hoped it might help others. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Thanks again to the constructive people.[/FONT]

 

[opusman]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

An odd response. This is Australian Frequent Flyer, not Australian Qantas Basher. If you just want people to agree with your gripes tell your mates down the pub.

 

[JohnK]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

Welcome to AFF Martin Hughes.

To be honest I have never thought of what would happen if status was downgraded mid trip.

You seem to make a hell of a lot of complaints?? In decades of travel I dont recall ever having to ¨make a complaint¨. (About the only time I ever got upset was when LAN destroyed one of my bags, but airport staff fixed that.)

You have been lucky. I have lost count of the number of complaints I have made through the years.

 

[Quickstatus]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

[FONT=&amp]Not an appropriate site for me - some people are constructive and are thanked but far too many people seem to see it as a competition or a desire to support an unsatisfactory airline (or one of their bad procedures) at all costs (for whatever their reasons – hi, Tim). And some are effectively just flamers who have absolutely no idea of the incorrect assumptions they make in formulating their replies, assuming that their lives and flying habits (booking for staff, clients and self but only getting own points), reasons for flying (business), motivations and need to complain (repeatedly disrupted business and resulting losses), and reason for being low on points in a particular year (no Qantas flights, regularly using up huge numbers of points before Qantas do an Ansett) are the same as their own and is not being a good customer. Get a life![/FONT]


[FONT=&amp]So I'm off from this site like a shot and won’t be back - and yes, only a Qantas flier 48 years and a frequent flyer for 22 years still flying scores of airlines in 40 countries, making bookings for staff (who get the credits) and clients as well as myself and immediate family losing status for myself some years because using up so many accrued points and because Qantas so rarely has flights or partners in places I need. [/FONT]

[FONT=&amp]Not previously aware of this issue despite the time flying because I invariably connect with small airlines and charter flights, or don’t know if I will, but finally did otherwise. I had hoped it might help others. [/FONT]

[FONT=&amp]Thanks again to the constructive people.[/FONT]

Sounds like you don't like people disagreeing with you.

Lets just finish by saying we agree to disagree.

Its easy to be bitter and say Ill never be a part of this or that. Ok so now Qantas is off the charts. You go join Virgin. Sooner or later you will have a bad experience. Then what? Jetstar? nope its owned by Qantas - never going to give them another cent. Tiger? oh no its owned by Virgin. Same with banks, telephone companies etc etc.


Sorry you feel this way

 

[tomo69]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

And here i was thinking you were moved from J to Y in the middle of a flight..

Oh and yes my renewal date is etched in too...

My renewal is December 31. Hard to forget that

 

[mannej]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

To the OP, I will call you out on your subsequent post. Those who differ in their viewpoint to you are not supporting QF in any poor business practice in this case, but they are stating it as things are. There has been very little flaming if any in this thread.

You state that members on here have made incorrect assumptions regarding your situation. I fail to see how it is possible to do so, as you stated that you had purchased a return trip, your status reverted mid trip and were made to pay for extra luggage checking in to your return flight. That is how simple the situation is in reality. Wanting the higher luggage allowance as you were that status when you purchased the flights is a flawed logic, as how do you apply that logic to those who have increased status since purchasing a flight?

It is your prerogative to leave, however AFF is much more than a destination for a rant, it is a valuable resource for those who travel (frequently or not). Just because the members don't agree with you doesn't mean that they have their blinkers on...

 

[timster]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

I would have thought that a bit of check-in staff discretion could have been appropriate - even if they needed to get it approved.

Any customer-focussed business would have seen this as the best (dare I say "simpler, fairer") way to resolve the situation. Result - one happy customer, still rusted on with QF, who might have even posted a complimentary message on AFF !

Instead ? Yet another pax now avoiding QF.

 

[Princess Fiona]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

Any customer-focussed business would have seen this as the best (dare I say "simpler, fairer") way to resolve the situation. Result - one happy customer, still rusted on with QF, who might have even posted a complimentary message on AFF !

Instead ? Yet another pax now avoiding QF.

Nice thought but I doubt the OP would have even bothered to join AFF He would simply have believed that he was receiving what he paid for in the first place. It's clear by his responses on this thread that he was far from a rusted on customer to start with. He refused point blank to even consider that the responses he received here by some experienced travellers could be correct.
AFF (and likely QF) may well be better off as a result.

 

[timster]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

Nice thought but I doubt the OP would have even bothered to join AFF He would simply have believed that he was receiving what he paid for in the first place. It's clear by his responses on this thread that he was far from a rusted on customer to start with. He refused point blank to even consider that the responses he received here by some experienced travellers could be correct.
AFF (and likely QF) may well be better off as a result.

There are lessons for both the OP and QF in this story. As it stands, neither seems likely to gain the benefit that would come by acting on them.

 

[eminere]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

He's already de-registered I see - status shows as "Guest".

 

[puppysparkes]

Re: Don't be caught by QF downgrading [Status Change] mid-flight[Journey - less lugga

Sometimes reality can be a bitter pill to swallow. http://www.australianfrequentflyer.com.au/community/showthread.php?t=64088