kermatu
Senior Member
- Joined
- May 27, 2012
- Posts
- 6,831
- Qantas
- Platinum 1
- Virgin
- Gold
Just had a very troubling experience. Secured a points upgrade for London to Dubai on QF2. Booked as P1 but now WP so it came through 12 hours before flight. No notification from Qantas. Just happened to see my seat vacant on EF.
Checked MMB and was stunned to see my flight was now showing the following day, that is, I has booked to fly on Monday, it now showed flight on Tuesday. First I thought it a glitch or that I had made a horrible error in booking my flight. But no, it was a mysterious move to the following day. I had spoken twice with the chauffeur drive company in London so knew they were picking me up on on Monday.
Called QF call line back home. Got through quickly thankfully and, as per usual, the agent was terrific and sorted it. Took about 10 minutes during which I got no information but several apologies /updates that it would be a couple of minutes more. I was looking at EF for the 2 days in question and could see that it was being rectified so was not worried.
Eventually the gentleman came back on and told me it was all fixed and that the upgrade to first was still ok. Very relieved. He said that when processing the upgrade it had been inadvertently made for the next day. No other explanation.
The rest of my experience was fantastic -first time in QF F. Great crew, good food onboard and very quick through Heathrow and Dubai.
But I shudder to think what would have happened had I not checked my booking and just turned up at the airport Monday and been told I was booked for Tuesday. I am really surprised this happened obviously but also that there's no notification of an upgrade or that the system didn't spit out a 'your flight has changed' email. Seems like it was human error. I hope it was and not a system issue. Mistakes happen but if it's a system issue that's a wider problem.
i was just relieved it was fixed so didn't pursue with the agent on the phone or seek further info etc. But would appreciate knowing if anyone else has had a similar experience? Would it have just been human error (I assume upgrades are carefully managed)? Is it worth providing feedback to QF on this?
Checked MMB and was stunned to see my flight was now showing the following day, that is, I has booked to fly on Monday, it now showed flight on Tuesday. First I thought it a glitch or that I had made a horrible error in booking my flight. But no, it was a mysterious move to the following day. I had spoken twice with the chauffeur drive company in London so knew they were picking me up on on Monday.
Called QF call line back home. Got through quickly thankfully and, as per usual, the agent was terrific and sorted it. Took about 10 minutes during which I got no information but several apologies /updates that it would be a couple of minutes more. I was looking at EF for the 2 days in question and could see that it was being rectified so was not worried.
Eventually the gentleman came back on and told me it was all fixed and that the upgrade to first was still ok. Very relieved. He said that when processing the upgrade it had been inadvertently made for the next day. No other explanation.
The rest of my experience was fantastic -first time in QF F. Great crew, good food onboard and very quick through Heathrow and Dubai.
But I shudder to think what would have happened had I not checked my booking and just turned up at the airport Monday and been told I was booked for Tuesday. I am really surprised this happened obviously but also that there's no notification of an upgrade or that the system didn't spit out a 'your flight has changed' email. Seems like it was human error. I hope it was and not a system issue. Mistakes happen but if it's a system issue that's a wider problem.
i was just relieved it was fixed so didn't pursue with the agent on the phone or seek further info etc. But would appreciate knowing if anyone else has had a similar experience? Would it have just been human error (I assume upgrades are carefully managed)? Is it worth providing feedback to QF on this?