I'm a Platinum member and five weeks ago I submitted a retro claim for an Upper Class flight I did from HKG-LHR submitting my E-Ticket plus my BP that showed my VA FF number printed on it.
Although VA quote 4-6 weeks for a retro claim to be sorted out, I thought that given that I hadn't seen the points & SC's credited after 5 weeks, another week isn't going to make them magically appear I called up today to find out what was happening.
I was told that I must wait for the 6 week period to expire. I was also told that every time VA submits a claim to a partner it can yet a further 4-6 weeks before a follow up can occur.
I said that this is really unsatisfactory and could theoretically go on infinitum if VS continued to ignore the request. VA said that they can submit an escalation via email after the six week period.
I also happen to have a retro claim in for my return LHR-HKG flight but it hasn't reached the 4-6 week period.
Has anyone else experienced this posting lag specifically with Virgin Atlantic??
Although VA quote 4-6 weeks for a retro claim to be sorted out, I thought that given that I hadn't seen the points & SC's credited after 5 weeks, another week isn't going to make them magically appear I called up today to find out what was happening.
I was told that I must wait for the 6 week period to expire. I was also told that every time VA submits a claim to a partner it can yet a further 4-6 weeks before a follow up can occur.
I said that this is really unsatisfactory and could theoretically go on infinitum if VS continued to ignore the request. VA said that they can submit an escalation via email after the six week period.
I also happen to have a retro claim in for my return LHR-HKG flight but it hasn't reached the 4-6 week period.
Has anyone else experienced this posting lag specifically with Virgin Atlantic??