Re: QP Members Barred from LAX TBIT Lounge until upgrade Completed - Sometime "Next Y
It's nice to see that us QP's can at least use the T4 admirals club. However for all those who say "well that should be good enough" I would like to raise the following points.
1. Unlike the SYD / MEL FLounge, where we knew we were never going to get a look in on our own merits, all the promo material has included QP members as people who would gain access to this new TBIT lounge, even now the QF website states I would have access. I myself was seriously looking forwards to seeing this lounge later this year, much like I was seriously looking forward to seeing the SIN lounge last year.
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2. Had they said “we’ll be opening up the new TBIT lounge to QP members at the end of the year” we’d have probably accepted that. We know that we are not the pinnacle of QF flyers, and QF will no doubt build better lounges for F’s / WP’s / P1’s / CL’s. We get that, what we don’t like is having a carrot dangled in front of us and then been told “oh, well actually”.
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3. A QP member can travel just as much as our higher tiered brothers and sisters, it’s just we tend to be forced to fly Red-E-Deals and Sale fares. 1 x paid F fare equals as much SC’s as 6 sale / red-e-deals. Do not assume that because someone is just a QP member that they are not frequent flyers.
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4. On the same token, there are QP members who do not get to fly as much, so their visits to a OS lounge is rare. Especially to a place which is more difficult to get to like LAX (let’s face it, it’s no SYD-MEL vv), so our opportunity to visit LAX will be less than a P1 whom is there every second week.
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Why am I so annoyed about this? Well LAX is an airport which I do travel to, this is not “annoyance on principal”, this is actual annoyance that later on this year I’ll be shafted, despite what the promo material said.
In my mind, this is a hole which QF has dug themselves. We might not be the pinnacle of loyal flyers, but you’ve promised something, you’ve gotten our hopes up, we’ve seen the wonderful photos, and now you’ve cruelly taken this away. Personally I don’t know what QF should do, but then again I’m not paid to know what QF should do, however I'll tell them one thing for free, updating your website to say QP's are no longer welcome is not the response we're after.
My message to QF is simple, F-up’s like this will be your undoing. You want to save QFi, then the answer is simple, make sure that next time I get one of those “do you think the QP is value for money” and “would you recommend the QP to your friends” the answer is in the affirmative, because right now I am hardly willing to recommend the QP, and I’m pretty sure there are holes appearing in my QF blinkers.
[/rant, hopefully seen by Red Roo]