Jetstar business MAX dispute - How do I "fax" them my video evidence???

[shambles]

I booked a SIN-MEL business fare last weekend and selected "max" bundle. The price stayed same and I completed the booking. Itin arrives and it's just a regular business fare when I clearly selected the max check box. It's not my issue the price remained same and their site code obviously had a glitch. That aside, reservations said I have to fax a letter to "admin" with any evidence. I took some screen shots but better still I videoed my desktop which clearly shows the process and obviously cannot be "photo shopped" like a picture could. Why (moderated) don't they get with the times and simply have an email addy I can send both the pix and the vid link to? (moderated)

Then the real (moderated) issue is that I have to call back to see if they have looked at it! I have nothing better to do than wait 15-20 minutes for a Manila call centre to answer my call. (nothing against their call centre call takers - they are well trained in efficiency)

In the 5 days they say it will take to look at my letter, I'll gladly leave the vid on my YT page for the world to see.

Hmph

rant over

 

[TheInsider]

re: Jetstar business MAX dispute - How do I "fax" them my video evidence???

Haven't you already posted this somewhere else?
On AFF and Whirlpool?

Are you expecting something for free?
Did you actually get charged the difference or the base fare (which seems to be $200SGD)?


Edit: Also just did a dummy booking and works fine, no issues at all.

 

[shambles]

re: Jetstar business MAX dispute - How do I "fax" them my video evidence???

Haven't you already posted this somewhere else?
On AFF and Whirlpool?

Are you expecting something for free?
Did you actually get charged the difference or the base fare (which seems to be $200SGD)?


Edit: Also just did a dummy booking and works fine, no issues at all.

I mentioned the potential "glitch" in the JQ site last w/e on a general post here but nowhere else, I'm not a troll. Needless to say I (as I think some others on AFF did) booked a ticket. I'm askiing them to refund it thats all, I'm not expecting them to agree the max fare for the normal price unless they are feeling very generous, so I have no issue with just taking a refund. I even said just give me credit as I have to book a JQ(A) sector seperately of similar value. My main issue is that they infer that there is nothing wrong with their website because it works for them today (kinda like your inference) . I have proof to the contrary and wonder why they dont make it easier to send it to them.

 

[straitman]

re: Jetstar business MAX dispute - How do I "fax" them my video evidence???

It is time that a few people here backed down and had a think about what they are saying. It is disappointing that the same names keep coming up time and again.


I have temporarily closed the thread until cooler heads prevail!

I have unapproved three posts for review and are now reopening the thread. Please keep some perspective on the discussion and continue talking about the topic and NOT other members.

 

[Moopere]

Though frustration often seethes over in these types of posts I am glad of them I must say. Keeps me on the straight and narrow as far as never being tempted to use JQ services.

 

[oz_mark]

Are you expecting something for free?
Did you actually get charged the difference or the base fare (which seems to be $200SGD)?


Edit: Also just did a dummy booking and works fine, no issues at all.

The Jetstar site could well be improved if there was confirmation along the process of what you had actually bought - but from what I can see, after the initial page there is no mention of whether you have bought a MAX fare or not.

If someone ticks the box, and in the absence of any evidence to the contrary on the subsequent pages, it would seem reasonable that they should expect they have got the MAX fare.

I personally have seen this, where checking the box does not affect the price, and the real problem is that the Jetstar website is flaky.

 

[stryker]

As for the OP's problem with the website playing up when trying to make a booking with the max bundle, I noticed this glitch when the new rules came out recently and I thought, there's no way I'm going to attempt a booking if the website is so flakey. So I do have some sympathy with the OP. I'll just leave it at that.

On a related matter, I cringe every time I have to go to JQ's new website as it is so awfully slow, and whatever scripts they are running tend to freeze my computer for a while. I can't see this "enhancement" making it more popular with users. If something ain't very broken, why screw it up as they have done? In comparison, the Qantas website runs like a racehorse.

 

[TheInsider]

Don't use their call centre, they are useless, and moreso when they changed company and set up shop in MNL.

Possibly just send a letter directly to their head office, not the sunshine address and instead of email...

 

[medhead]

I personally have seen this, where checking the box does not affect the price, and the real problem is that the Jetstar website is flaky.

I would add my experiences having only done a handful of dummy booking when the new fare structure came in. In one of those 4 or 5 bookings I saw the same as the OP described, pick business max and the price doesn't change. It was also a high price so I assumed that was over some max threshold, obviously a wrong assumption based on the OP.

The other error, I kept to myself (well shared in one PM ) in the hope that I could exploit it later. Given the OP it seems that won't happen, so here it is. I did a return OOL/CNS -NRT (I can't exactly remember which route. When I picked the return leg business max, it showed the price as $200. It only charged for the Max pack on the return not the base business fare!!!! So $1200 odd for a return business max to NRT, I was seriously tempted to book it.

On a 40% to 50% rate of stuff ups I'm inclined to belief the OP.