shambles
Intern
- Joined
- May 3, 2011
- Posts
- 86
- Qantas
- Platinum 1
- Virgin
- Platinum
I booked a SIN-MEL business fare last weekend and selected "max" bundle. The price stayed same and I completed the booking. Itin arrives and it's just a regular business fare when I clearly selected the max check box. It's not my issue the price remained same and their site code obviously had a glitch. That aside, reservations said I have to fax a letter to "admin" with any evidence. I took some screen shots but better still I videoed my desktop which clearly shows the process and obviously cannot be "photo shopped" like a picture could. Why (moderated) don't they get with the times and simply have an email addy I can send both the pix and the vid link to? (moderated)
Then the real (moderated) issue is that I have to call back to see if they have looked at it! I have nothing better to do than wait 15-20 minutes for a Manila call centre to answer my call. (nothing against their call centre call takers - they are well trained in efficiency)
In the 5 days they say it will take to look at my letter, I'll gladly leave the vid on my YT page for the world to see.
Hmph
rant over
Then the real (moderated) issue is that I have to call back to see if they have looked at it! I have nothing better to do than wait 15-20 minutes for a Manila call centre to answer my call. (nothing against their call centre call takers - they are well trained in efficiency)
In the 5 days they say it will take to look at my letter, I'll gladly leave the vid on my YT page for the world to see.
Hmph
rant over
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