Noob
Established Member
- Joined
- May 28, 2011
- Posts
- 1,052
Here is a place to post any great experiences you have had with Virgin Australia - whether just a very helpful staff member, or a perfect trip from beginning to end post it here!
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Thats right Virgin Australia or @VirginAustralia on Twitter, stand up and take a bow and give yourselves a pat on the back, you genuinely deserve it
What was more impressive was that I got a signed letter back from JB himself thanking me for the feedback and saying that he would personally makes sure that my regards and a pat on the back were passed on to Anna by himself.
So it wasn't one of those photocopied signatures? If so that's great.
Like others, I usually book a late return flight on 1 day jaunts in case I get held up.
Often, if I arrive at the airport earlier than expected and despite being on the cheapest fares, I ask for and receive an earlier flight if seats are available. Just one thing that has really impressed me with VA and that kind of customer service ensures my loyalty.
I ahve been impressed with the same service, even back as a lowly Red member. It's something we are not entitled to, but it doesn't hurt to ask, and I am sure it doesn't hurt to actuallymove a customer.
In one instance, it was a CSA at a gate for a flight thta had left long ago, just doing paperwork. I asked to be mvoed to an earlier flight if available, picked up the phoned, talked shop, then printed a new boarding pass right then and there, told me which way to the gate. Amazing. QF need to take a long hard look at service like this.