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- Nov 12, 2012
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I've posted a few times at how impressed I have been this year with QD domestic J. Recent experience makes me unsure if I should re-inforce that (hic! .. show me the way to go home ....) or be a bit offended.
QF 454 MEL-SYD in J; dep 5:30pm. A 737, I'm in 3D.
The FA/CSM began the cabin snack/drinks service at 5:55pm. It was a very slow haul after that - some fiddling around and very long, indulgent chats with uniformed pilots/FOs in 1 A and 1B. First row got completed at 6:10pm (yes, I kept tabs when it was obvious it was going to be a slow one). Row 3 got served at 6:20pm and by that time I was really hanging out for a drink.
Very soon after, the engine power came off and we started descent. Top-ups for row 1 were given about 6:25 and then the cabin was begun to be cleaned up. When and she came by me at 6:30, I asked (genuinely) if a top up was available at this late stage? Sure she said, and brought me a plastic cup (OK) full to the brim! with white wine. No way would that be consumed in the short time before it would have to be taken away - she was making an unsubtle statement - "Here: swill this".
Five minutes later she came to clear things away finally and I have her back the barely sipped plastic cup. And then came the clincher. She looked at me and said "I'll give you the rest of the bottle when you de-plane to for you go on with."
This really pissed me off. For my audacity of asking for a wine top-up, after she took 25 minutes to serve 10 J pax because she was chatting with pilots / FOs in row 1, (yes, possibly attending to some un-avoidable other tasks too) she very un-subtly treats me like a drunk. It doubly annoyed me as, unlike often when bad service is achieved because the FAs being under the pump, this was entirely due to her mis-placed priorities.
I deliberately didn't look at her on exit, lest she offer me the bottle, at which point I probably would have told her to put it somewhere uncomfortable.
QF 454 MEL-SYD in J; dep 5:30pm. A 737, I'm in 3D.
The FA/CSM began the cabin snack/drinks service at 5:55pm. It was a very slow haul after that - some fiddling around and very long, indulgent chats with uniformed pilots/FOs in 1 A and 1B. First row got completed at 6:10pm (yes, I kept tabs when it was obvious it was going to be a slow one). Row 3 got served at 6:20pm and by that time I was really hanging out for a drink.
Very soon after, the engine power came off and we started descent. Top-ups for row 1 were given about 6:25 and then the cabin was begun to be cleaned up. When and she came by me at 6:30, I asked (genuinely) if a top up was available at this late stage? Sure she said, and brought me a plastic cup (OK) full to the brim! with white wine. No way would that be consumed in the short time before it would have to be taken away - she was making an unsubtle statement - "Here: swill this".
Five minutes later she came to clear things away finally and I have her back the barely sipped plastic cup. And then came the clincher. She looked at me and said "I'll give you the rest of the bottle when you de-plane to for you go on with."
This really pissed me off. For my audacity of asking for a wine top-up, after she took 25 minutes to serve 10 J pax because she was chatting with pilots / FOs in row 1, (yes, possibly attending to some un-avoidable other tasks too) she very un-subtly treats me like a drunk. It doubly annoyed me as, unlike often when bad service is achieved because the FAs being under the pump, this was entirely due to her mis-placed priorities.
I deliberately didn't look at her on exit, lest she offer me the bottle, at which point I probably would have told her to put it somewhere uncomfortable.