A quick question, if I use the platinum line to request classic award seats (they will be Y domestic) should I be charged additional $$ or FF points for booking by phone and not online?
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Thanks Red Roo. Sorry my OP was a little unclear, I will be requesting award seats that are not available for booking online. Hence, as the booking can't actually be made online, there is a case for the telephone booking fee to be waived?
I usually find that the telephone assistance fee (for booking on the phone) is charged.
Annoying it may be, it is usually a small price to pay to get what you couldn't normally obtain online.
I find if you ask nicely you can be lucky.
For domestic Y, the only reason you couldn't book online is either booking engine failure or no seats. I didn't think there were any specific routes or carriers that could not be booked online and only possible over the phone.
I was charged a fee for a domestic J class redemption (SYD to BNE) where I had requested the seats be released. Was happy to pay though...
Slightly OT, but I was recently charged for an over the phone J MASA - and just realised I am still waiting for the refund some 4 weeks on. Should I escalate??
...I was recently charged for an over the phone J MASA - and just realised I am still waiting for the refund some 4 weeks on. Should I escalate??
Yes. Alternatively I'd be happy to follow up via private message.![]()
Confirming. Fee is charged... and fair enough since youve made a special request by phone