goldenhorn
Active Member
- Joined
- Apr 11, 2011
- Posts
- 838
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So I ordered my groceries online with WW, taking up a special WR offer for bonus points for this week and next.
1st problem, QF shopping mall website says their tracking is down. OK, I can live without those points this week.
I order my groceries - about $200. All goes through no problem. Pick up for 9-10am this morning.
No notification from WW by 9:50am, so head to the shops to get order.
Arrive and there are NO grocery orders stacked up as usual - that's weird.
Then a CS person eventually gets to me after a long wait of no service and says all orders have been cancelled.
I then get a text from WW a few mins later confirming this, asking me to call them and get a new pick up window or cancel.
I then tried to call 5-6 times. Each time the wait time is over 1 hour, plus the callback feature is broken.
I am guessing WW is in meltdown with all this panic buying at the moment?
Anyone else having problems with online orders?
1st problem, QF shopping mall website says their tracking is down. OK, I can live without those points this week.
I order my groceries - about $200. All goes through no problem. Pick up for 9-10am this morning.
No notification from WW by 9:50am, so head to the shops to get order.
Arrive and there are NO grocery orders stacked up as usual - that's weird.
Then a CS person eventually gets to me after a long wait of no service and says all orders have been cancelled.
I then get a text from WW a few mins later confirming this, asking me to call them and get a new pick up window or cancel.
I then tried to call 5-6 times. Each time the wait time is over 1 hour, plus the callback feature is broken.
I am guessing WW is in meltdown with all this panic buying at the moment?
Anyone else having problems with online orders?
