WOW have changed their process for the 1 Visa cards.
I attended one of my local stores this morning and went to the self-service check-out. The machine advised to wait for the attendant who then directed me to the service desk. She stated this was because "some people" were forgetting to take their activation slips.
At the service desk, the attendant could not get the cards to scan. She gave up saying they were faulty.
As I have rates to pay, I went to my other local store. Again the self-serve machine called the attendant and I was redirected to the service desk. This time the cards scanned but did not print the activation slips (she used the small barcode rather than the long one). I pointed this out and she called the manager.
So I waited an hour while they rang their IT department who had no idea what they were talking about. In the end neither the attendant nor the manager had any idea whether the cards have been activated or not.
What a cough-up.
I hope this isn't the beginning of the end.........