You could always call them, be super kind and if no luck with with first consultant, ask to speak with a supervisor, then explain your situation again.
It's worth a try given how confusing the changes have been.
Just an idea for anyone caught in the middle of these changes, and that would normally have retained their status
It's worth a try given how confusing the changes have been.
Just an idea for anyone caught in the middle of these changes, and that would normally have retained their status
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