blackcat20
Enthusiast
- Joined
- Jan 7, 2011
- Posts
- 12,152
- Qantas
- Silver Club
- Virgin
- Gold
Agree. We've both gone from platinum to silver, cancelled our VA Amex (x2). Family pooling made it great for our family but now all our forward bookings are on QFI know VA lurk here so I’m going to make it clear. People are walking away from your program. Including me. I have close to 10000 LTG status credits and am a multi year platinum.
Qantas dropped a DSC promo yesterday which is making retaining any residual loyalty to your program very difficult. No response from VA.
You have a limited lounge network and confusing partners yet are positioning your program value proposition as if it’s superior to QF. VA used to be about 80 percent of QF in terms of pricing but the value proposition added up. Now it doesn’t. Your partners either have removed J availability or now have huge copayments.
You’ve created a loyalty program where it’s very easy to work out the value proposition - $9600 for platinum isn’t worth it. Let alone $18000 for 3/4 of Plat+ (needing another 500SC from somewhere else). The changes have also distorted the original intent of Family Pooling which was a genuine point of difference from QF.
I used to only look at VA and partners - not any more.
The only thing that got me genuinely excited in terms of loyalty - the prospect of Plat+ access to the Beyond lounge - is apparently a mistake.
