Who has used QF Next Gen check-in Perth?

[garee]

I haven't used it. (in answer to the question)

Airlines always say it is to make things easier for the passenger, but what could be easier they walking up to a counter and showing your ID all that it requires is enough helpful staff. :mrgreen:

I avoid auto check in at all costs (like I do with self check out at the local supermarket)

Hear, hear.

 

[thewinchester]

If the latter I think we all know the orange 'priority' tag you got is about as useful as an ashtray on a motorbike.

Love that line ozbeachbabe, honestly never heard it before.

ASU National Net - Qantas: Airports of The What Future?

The ASU website is echoing some of your sentiments although the following is from a ground staff perspective:

Poor signage and directions for passengers.
Long periods standing without job rotation.
Increased levels of passengers rage and complaints.
Increased threatening behaviour by passengers who no longer have a check in desk barrier
Lifting more bags because of bag drop not working
Feeling cornered and surrounded at bag drop when it doesn't work.
Some equipment not working
Thermals scattered on floor because of lack of bins.
Some connections not working on Kiosks.
Problems with phone check in.
Difficulties with overweight bags.
Staff without radios to get help or supervisors.
Failure to provide advice about personal panic buttons.
No training on how to accept bags.
No training in conflict resolution.

Sorry, but I have a real beef with companies that don't put their staff first. I remember one of our members who works for QF based out of MEL echoed these sentiments in another, or possibly this, thread.

If your staff don't have the training or tools to provide customers effective service, or access the tools they need to resolve problems quickly, you're only shooting your company in the foot.