I particularly liked how before 1 Oct they told anyone who asked that there would no changes to the conversion rate from Rewards points to FlyBuys points. This would remain at 1:1 conversion and this would not change on 1 Oct they said. Not documented anywhere mind you, so you had to ask that question very specifically to find out and then manually record the transcription of the chat because they have no ability to provide a transcript of anything they say to you in their chat window.
Then guess what happened on 1 Oct? It's not hard to guess because this is NAB where lying is second nature. Yep, the conversion Rewards→FlyBuys immediately went to 3:2 with no announcement, no warning and no notification. Very effectively wiping out 1/3 of the value of whatever Rewards points you had with zero compensation.