Who else still holds the Citibank Free For Life Premier Card?

[Duffa]

Mrs D and I will be using one visit each in Stansted next Monday. No lounges there but a couple of cafes give a spend benefit. There. A good news story!

 

[RAM]

If so inclined - you can use PP for 'The House' at Sydney International air-side.

Starting to show its age since last refresh though. Some of the leather chairs are very well worn.

 

[theblank]

Still the best premium credit card , because where else can you get 2 Lounge passes and Travel Insurance for no annual fee, and most importantly *no effort*.

I barely use mine except for paying the airfares to trigger the insurance.

If we cancel it we aint ever getting it back.

 

[MELso]

Still the best premium credit card , because where else can you get 2 Lounge passes and Travel Insurance for no annual fee, and most importantly *no effort*.

I barely use mine except for paying the airfares to trigger the insurance.

If we cancel it we aint ever getting it back.

And the travel insurance is still fairly decent too.

I'm going to apply for a Revolut metal credit card shortly which will become my primary card should I get it (given it offers conversion into a wide range of frequent flyer programs), but will hang onto this for just those reasons.

 

[RAM]

And the travel insurance is still fairly decent too.

I'm going to apply for a Revolut metal credit card shortly which will become my primary card should I get it (given it offers conversion into a wide range of frequent flyer programs), but will hang onto this for just those reasons.

I thought the travel insurance has been severely cut back some years ago.

 

[Legoman]

I particularly liked how before 1 Oct they told anyone who asked that there would no changes to the conversion rate from Rewards points to FlyBuys points. This would remain at 1:1 conversion and this would not change on 1 Oct they said. Not documented anywhere mind you, so you had to ask that question very specifically to find out and then manually record the transcription of the chat because they have no ability to provide a transcript of anything they say to you in their chat window.

Then guess what happened on 1 Oct? It's not hard to guess because this is NAB where lying is second nature. Yep, the conversion Rewards→FlyBuys immediately went to 3:2 with no announcement, no warning and no notification. Very effectively wiping out 1/3 of the value of whatever Rewards points you had with zero compensation.

 

[Brissy1]

I particularly liked how before 1 Oct they told anyone who asked that there would no changes to the conversion rate from Rewards points to FlyBuys points. This would remain at 1:1 conversion and this would not change on 1 Oct they said. Not documented anywhere mind you, so you had to ask that question very specifically to find out and then manually record the transcription of the chat because they have no ability to provide a transcript of anything they say to you in their chat window.

Then guess what happened on 1 Oct? It's not hard to guess because this is NAB where lying is second nature. Yep, the conversion Rewards→FlyBuys immediately went to 3:2 with no announcement, no warning and no notification. Very effectively wiping out 1/3 of the value of whatever Rewards points you had with zero compensation.

Bother! Would have transferred last month if I'd know.

 

[Legoman]

Bother! Would have transferred last month if I'd know.

That's exactly the issue. They very deliberately made it so you would never know. In none of their correspondence on the surcharge changes did they ever include what would be happening with Rewards points to FlyBuys conversion. Even when asking their chat staff, they would answer like a politician, providing every answer you could ever imagine to all the questions you didn't ask, while ignoring the question you did ask. I just kept asking the same question over and over until I'd been transferred through four different chat reps, until finally one answered the question that there would be no changes to the FlyBuys conversion rate on 1 Oct. Now with that written answer in my pocket I then left it a month and a half and asked them to confirm the answer to the same question I'd asked the first CSR two months earlier. That again was a massive fight to get them to answer in a repeatable way, but eventually after going through another three chat reps, I again got the same answer that there would be no changes to the FlyBuys conversion rate happening on 1 Oct. I got the first answer on 21 July and the second confirmation answer of no changes on 7 Sep. I decided that 7 Sep was close enough to 1 Oct to be meaningful and reliable enough to take to AFCA when they ignored it and reduced the conversion rate anyway. Sure, enough, that's exactly what they did. Totally predictable, which is why I went to such extreme lengths to document and screenshot everything.

Given just how dishonest, unreliable, devious and fraudulent NAB are, I wouldn't be holding my breath to find out what the one-off points increase will be when they apply it on 30 Nov. You can bet your life too that it will be 30 Nov. It definitely won't be before that date. They will string it right out to the limit. Rest assured that the one-off uplift in compensation points will be far less than you were expecting and nothing like an equivalent fair amount to offset the loss from the devaluation. Where NAB is concerned, changes will always penalise the account holder. Nothing is more certain.

 

[Brissy1]

That's exactly the issue. They very deliberately made it so you would never know. In none of their correspondence on the surcharge changes did they ever include what would be happening with Rewards points to FlyBuys conversion. Even when asking their chat staff, they would answer like a politician, providing every answer you could ever imagine to all the questions you didn't ask, while ignoring the question you did ask. I just kept asking the same question over and over until I'd been transferred through four different chat reps, until finally one answered the question that there would be no changes to the FlyBuys conversion rate on 1 Oct. Now with that written answer in my pocket I then left it a month and a half and asked them to confirm the answer to the same question I'd asked the first CSR two months earlier. That again was a massive fight to get them to answer in a repeatable way, but eventually after going through another three chat reps, I again got the same answer that there would be no changes to the FlyBuys conversion rate happening on 1 Oct. I got the first answer on 21 July and the second confirmation answer of no changes on 7 Sep. I decided that 7 Sep was close enough to 1 Oct to be meaningful and reliable enough to take to AFCA when they ignored it and reduced the conversion rate anyway. Sure, enough, that's exactly what they did. Totally predictable, which is why I went to such extreme lengths to document and screenshot everything.

Given just how dishonest, unreliable, devious and fraudulent NAB are, I wouldn't be holding my breath to find out what the one-off points increase will be when they apply it on 30 Nov. You can bet your life too that it will be 30 Nov. It definitely won't be before that date. They will string it right out to the limit. Rest assured that the one-off uplift in compensation points will be far less than you were expecting and nothing like an equivalent fair amount to offset the loss from the devaluation. Where NAB is concerned, changes will always penalise the account holder. Nothing is more certain.

Well done with your perseverance. Bizarre that nab devalue 1 Oct but "revalue" 2 months later...testing the market response maybe.

 

[ecst]

They very deliberately made it so you would never know.

Most likely Hanlon's Razor - "Never attribute to malice that can be assigned to stupidity" (or something along that line).

 

[MELso]

I thought the travel insurance has been severely cut back some years ago.

The 'level 1' cover had some tweaks at the margins a few months ago (e.g. new limits), but the main cutbacks were to the cards offering cover (which didn't affect Premier cards).