Who else still holds the Citibank Free For Life Premier Card?

[ryan1019]

For you all, yesterday I have asked NAB CS if I can continue to have fee free for life for Mycard Premier. I had been a fee free for life for Citi Premier, today they call me back and say they will start charge me the annual fee. Hence I have cancelled the card straight away. I also told them I have never received written correspondence of this detrimental change to my account. NAB is pissing me off in this now as now I will have less intention to consider refinance my mortgage to NAB in the future.

Also I have asked if this annual fee now applies to everyone who was fee free for life, the answer from CS is yes. (I could be lied to, happy if anyone to correct me if I am wrong).

Thats not good to hear, no communication about the annual fee rise specifically for free fees cards they just say updated terms. From old citibank terms i read somewhere they will still honour this when going to mycard and saying only new members

 

[FL360]

Thats not good to hear, no communication about the annual fee rise specifically for free fees cards they just say updated terms. From old citibank terms i read somewhere they will still honour this when going to mycard and saying only new members

I think the citibank T&C are ineffective now, NAB's Mycard T&C is now the effective ones.....

 

[ryan1019]

I think the citibank T&C are ineffective now, NAB's Mycard T&C is now the effective ones.....

From another forum, when speaking to citi mention the terms

but it looks like our $0 annual fee is here to stay, read page 4 in the Variation Notice below:

https://www.cdn.citibank.com/v1/aug...Bank_P1_MyCard-VN-Baseline-Cohort-Booklet.pdf

It clearly states...

‘Your fee’ in the table above refers to the Annual Additional Cardholder Fee amount that you’re

currently paying, including any promotional discounts or waivers.

Page 4

 

[FL360]

From another forum, when speaking to citi mention the terms

but it looks like our $0 annual fee is here to stay, read page 4 in the Variation Notice below:

https://www.cdn.citibank.com/v1/aug...Bank_P1_MyCard-VN-Baseline-Cohort-Booklet.pdf

It clearly states...

‘Your fee’ in the table above refers to the Annual Additional Cardholder Fee amount that you’re

currently paying, including any promotional discounts or waivers.

Page 4

Hope you are right, for me I just don't want to go through the whole process of arguing / cancelling the card if they do charge / send notice to start charging the fee. (especially if the CS tell me that they are going to charge me annual fee, and yes I receive the above notice too). I currently receive a fee free card with QFF points because of my mortgage.... $300 can buy a lot of food in the airport !

 

[tinkybelle]

for anyone who has transitioned over I just got a notice from Medibank
the charges was not honoured so I went to put the details in again but still it wont accept.
so im on hold now for over an hour presume other having the same problems
also when I called a few weeks ago I was told I would be fee free so lets see.
also I can not find where we can transfer points

 

[Chicken]

FFS people, stop calling NAB asking about fee free for life.

Someone would have made a decisions, accounts and their fees and discounts would have been loaded into the new system.

If they needed to change your pricing, they would have told you (as required legally). They cannot just take money off you out of the blue, they need to tell you that 'We are going to charge you a fee from now on'.

The more people call up NAB to ask, the more customer service staff escalate the question higher up, and all you are doing is putting yourself (and everyone else) on the radar, because all you are doing is keep reminding that commercial / pricing team equivalent that your massive discount exists and they should think about you.

It's like the speed limit is 60kmh, you just drove past a cop car at 63 kmh, so you stop, chuck a u turn, go to the cop car, knock on the window of the cop car, then ask the cop "So, I just drove past you at 63km/h. Are you gonna give me a ticket?"

Why on earth would you do that???

As a consolation prize, I am glad that some people who just hit the panic button are cancelling. If someone hits the panic button over every little thing, then maybe they should just re-adjust the financial products they obtain. Don't ruin it for everyone else.

 

[Youfah Mizzum]

Thank you @Chicken . Expressed nicely.

 

[aikman]

Yeah I don't understand the purpose of asking them about the annual fee.

 

[AIRwin]

Yeah I don't understand the purpose of asking them about the annual fee.

Curiosity killed the card

 

[MELso]

Yeah I don't understand the purpose of asking them about the annual fee.

Or cancelling the card for that matter based on the say-so of some junior CSR, when there's been nothing about fees being charged on FFFL cards. A total overreaction...

 

[MELso]

for anyone who has transitioned over I just got a notice from Medibank
the charges was not honoured so I went to put the details in again but still it wont accept.
so im on hold now for over an hour presume other having the same problems
also when I called a few weeks ago I was told I would be fee free so lets see.
also I can not find where we can transfer points

Are you trying to use the CVV from the app or the card? The app has a variable CVV now, so may not play nicely with regular direct debits which presumably rely on the same data to charge the card each time.

You click on a link to redemption offers from within the card that earns points. This sends you off to loyaltygateway.com

 

[tinkybelle]

husbands worked with the ccv on back of card mine did not waited for 2 hrs then dropped out will call again tomorrow they really dont have their cough together at present

 

[oz_mark]

Are you trying to use the CVV from the app or the card? The app has a variable CVV now, so may not play nicely with regular direct debits which presumably rely on the same data to charge the card each time.

You click on a link to redemption offers from within the card that earns points. This sends you off to loyaltygateway.com

Regular direct debits shouldn't be using the CVV.

 

[MELso]

Regular direct debits shouldn't be using the CVV.

Shouldn't, as you say... But in many instances do (unfortunately)...

(I'm awaiting my new Citi Premier card/MyCard and have been compiling a list of sites to update when it arrives - or when my card gets hacked, given it's happened twice in the last three years. I've found many sites like Telstra and my ISP which require the CVV.)