When it rains....

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Roflco

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Jan 17, 2016
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My wife and I booked a trip from BNE -> PER to enjoy rottnest island and the Margaret river. Because we're not planning any O/S trips in the near future, I thought I'd treat us to "The business", as it's the closest either of us have ever been to true international business class.

So, I route us BNE -> SYD -> PER outbound so we can fly on the 332. Costs a few more points, but it would be worth it.


  • VA call centre staff don't put the original booking through correctly, so 2 hours before departure we didn't have a ticket. Only found out when we went to check in. I was on the phone with VA for 20 mins to resolve - luckily there was still space.
  • Arrive at BNE airport, BNE->SYD flight has been delayed 1 hour
  • After 1 hour, flight is delayed again. This means we will miss our PER connection.
  • End up spending a pointless 3.5 hours in BNE airport, and end up catching a 73H BNE->PER. Could have had a sleep in! and really disappointed at missing out on the 332
  • Arrive in PER. Bags nowhere to be found
  • Give address to VA baggage staff so they can send us our luggage the next day, but when we get to our hotel, the hotel has put us in a separate apartment.
  • Spend 3 hours trying to get VA baggage staff to answer the phone so we can give them the updated address. No luck, give up at midnight
  • Thankfully the courier called us on our mobile to confirm the address the next morning, but we were stuck in our apartment until then because we had no clean clothes.

Not much to complain about in the grand scheme of things, but I was really looking forward to that 332! I fly the golden triangle regularly, so tired of the 73H - it's basically a commuter bus to me now!
 
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Wow what a sequence of events ! It's always disappointing when you have our heart set on something and it goes down the drain. Six weeks ago we are meant to fly Etihad 787-9 business but it got subbed for a a-330, and it was the only day they had done it , I was disappointed but that's name of the game!
 
Did you ask for any compensation? People have had some luck when 332 subbed out previously.
 
As VA have differential business class pricing on PER 737s vs A330s, it's not unreasonable to ask
 
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