Kieran2274
Member
- Joined
- Dec 30, 2013
- Posts
- 225
Oh dear Flying Qantas this morning (for a change) J MEL-OOL (via SYD) and suffice to say my wheelchair assistance did not run smoothly at all. Usually no dramas at all when on VA tin - short visit to check-in desk then wheeled straight from there to lounge (if ample time) and then to aircraft door.
Sadly, even though flying J, I spent 15 minutes standing in Priority Queue J/CL/P1/etc (while dragon at entrance to queue made sure I was eligible to access, telling her I had wheelchair assistance booked prompted no assistance). Oddly the non-status queues moved much faster, with people walking in from check-in desk exit area to open agents before waiting priority queue pax). Even more strange, when I finally got to an agent (my leg killing me by now), she gave me my boarding cards but directed me to walk to almost the other end of the T1 area (on the other side of the security screening point) to go sit in a 'waiting area'. After 15 mins waiting here with no-one coming, and desperate for toilet, gave up and dragged my bad leg through security up to the QP to beg assistance.
Now my flight is called and still waiting for wheelchair.
Is it just a really bad day, or is this normal for Qantas now?
Sadly, even though flying J, I spent 15 minutes standing in Priority Queue J/CL/P1/etc (while dragon at entrance to queue made sure I was eligible to access, telling her I had wheelchair assistance booked prompted no assistance). Oddly the non-status queues moved much faster, with people walking in from check-in desk exit area to open agents before waiting priority queue pax). Even more strange, when I finally got to an agent (my leg killing me by now), she gave me my boarding cards but directed me to walk to almost the other end of the T1 area (on the other side of the security screening point) to go sit in a 'waiting area'. After 15 mins waiting here with no-one coming, and desperate for toilet, gave up and dragged my bad leg through security up to the QP to beg assistance.
Now my flight is called and still waiting for wheelchair.
Is it just a really bad day, or is this normal for Qantas now?