What's your Uber experience? | Page 73 | Australian Frequent Flyer
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What's your Uber experience?

Steamrollersam

Junior Member
Joined
Jan 27, 2019
Messages
15
Booked a short trip ($9 something) in Adelaide CBD. Uber map has consistently shown the wrong way to my pick-up point (through a car park!) previously so I gave the driver precise SMS instructions x 4. Driver chose to ignore me and went to the wrong street three times driving around and around expecting a different outcome each time. Two minute wait sit for ride became 11 minutes. Driver didn’t pick up my calls. Then I got charged a $5.62 wait fee.
 

JessicaTam

Enthusiast
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Jan 29, 2012
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13,417
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Booked a short trip ($9 something) in Adelaide CBD. Uber map has consistently shown the wrong way to my pick-up point (through a car park!) previously so I gave the driver precise SMS instructions x 4. Driver chose to ignore me and went to the wrong street three times driving around and around expecting a different outcome each time. Two minute wait sit for ride became 11 minutes. Driver didn’t pick up my calls. Then I got charged a $5.62 wait fee.
Lodge a complaint. They are pretty quick to refund.
 

Steamrollersam

Junior Member
Joined
Jan 27, 2019
Messages
15
Lodge a complaint. They are pretty quick to refund.
Tried to do that via the Uber app and got nowhere fast. I'd never been overcharged before nor questioned the final fare but when I tried to get a refund through the app, there was no option to chat to or send a message to an actual person. Using "Help" within the trip details you are presented a series of lists (review my fare>wait time fees>explanation of wait time fees and then that's the end of it; I tried different combinations to try to get contact with a human with no luck). I'm not sure if I'm doing it properly then if you think it's easy via the app. In the end I just asked Amex to refund the unwarranted charge.
 

JessicaTam

Enthusiast
Moderator
Joined
Jan 29, 2012
Messages
13,417
Qantas
Platinum
Virgin
Red
Flights
My Map
Tried to do that via the Uber app and got nowhere fast. I'd never been overcharged before nor questioned the final fare but when I tried to get a refund through the app, there was no option to chat to or send a message to an actual person. Using "Help" within the trip details you are presented a series of lists (review my fare>wait time fees>explanation of wait time fees and then that's the end of it; I tried different combinations to try to get contact with a human with no luck). I'm not sure if I'm doing it properly then if you think it's easy via the app. In the end I just asked Amex to refund the unwarranted charge.
I think you have done what I would have. :(
 

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